Student Housing Front Desk & Customer Support Advisor

Student Castle; Bath; On-site; GBP 14,000 - 18,000; Part time

Job summary

Student Castle in Bath is seeking a part-time resident liaison and admin support to answer queries, handle payments, and assist the Property Manager with financial controls. You will act across reception, correspondence, and social events on-site, coordinating with marketing and management.

The role involves face-to-face customer service, parcel management, licensing checks, and contributing to smooth day-to-day operations for residents and stakeholders over a 12-month fixed-term contract.

Responsibilities

• Answer student queries by telephone, email, letter or in person and direct queries to management.
• Handle enquiries from students, parents, universities and stakeholders.
• Ensure timely responsiveness and escalate feedback to management when needed.
• Distribute post and manage student parcel pick-up system.
• Front-of-house and reception duties.
• Prepare written correspondence as requested by management.
• Receive student payments and assist with financial controls including credit and cash reconciliations.
• Order office, cleaning and maintenance supplies and prepare arrival packs for new residents.
• Publish signage for notice boards and check license acceptances.
• Conduct room viewings for potential residents and assist with ad hoc tasks.
• Support marketing to promote avenues and organize on-site social events.
• Perform regular inspections of resident flats and assist with move-in/out peak times.

Job description

Student Castle in Bath is seeking a part-time resident liaison and admin support to answer queries, handle payments, and assist the Property Manager with financial controls. You will act across reception, correspondence, and social events on-site, coordinating with marketing and management.

The role involves face-to-face customer service, parcel management, licensing checks, and contributing to smooth day-to-day operations for residents and stakeholders over a 12-month fixed-term contract.