Student Life Concierge (Part-Time Front Desk & Guidance)

University of Southampton; Ipswich; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

Annual leave: 25 days + 8 bank hols

Birthday leave

Flexible working

Pension USS 14.5%

Staff discounts Ipswich

Cycle to Work

EAP

Job summary

The University of Southampton in Ipswich is seeking a Student Life Assistant to be the first point of contact for visitors, prospective and current students, and staff, delivering frontline information and guidance with warmth and accuracy.

The role is permanent, part-time (22.2 hours per week, 0.6 FTE) with a Wednesday–Friday pattern, offering generous annual leave, a strong pension scheme, flexible working, and ongoing learning opportunities.

Qualifications

• High accuracy and attention to detail.
• Experience handling multiple customers in busy settings.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide accurate information and guidance to students, staff, and visitors.
• Deliver frontline customer service in person and digitally.
• Coordinate with Student Life team to assist callers and visitors.

Skills

Customer service

Communication

Attention to detail

Multitasking

Public-facing

Job description

The University of Southampton in Ipswich is seeking a Student Life Assistant to be the first point of contact for visitors, prospective and current students, and staff, delivering frontline information and guidance with warmth and accuracy.

The role is permanent, part-time (22.2 hours per week, 0.6 FTE) with a Wednesday–Friday pattern, offering generous annual leave, a strong pension scheme, flexible working, and ongoing learning opportunities.