Front of House Coordinator

Confidential; Southampton; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Salary: £28,303-£29,339 per year

Holiday: 24 days + closure days

Pension: 10% employer contribution

Bus passes: UniLink/Blue Star

Cycle-to-Work scheme

Job summary

University of Southampton Students' Union (SUSU) is seeking a Front of House Coordinator to lead daily reception services, manage room and event bookings, and oversee Safety Bus and minibuses. You will supervise staff, coordinate rotas, and ensure robust systems are in place to deliver a welcoming and high-quality service.

You will liaise with students, staff, customers and external partners, maintaining high standards across flexible operating hours, including mornings, evenings and weekends.

Qualifications

• Experience delivering excellent customer service and coordinating room bookings, events or activities.
• Experience supervising staff, managing rotas, and developing efficient systems to support service delivery.
• Knowledge of basic financial processes (quotes, invoicing, timesheets) and an understanding of health and safety and equality, diversity and inclusion.

Responsibilities

• Lead day-to-day delivery of SUSU's reception service, room and event bookings, and Safety Bus/minibus operations.
• Supervise and develop staff, coordinate rotas and cover, and maintain effective systems and procedures.
• Collaborate with internal teams, students, customers and external partners to provide a welcoming, efficient service.
• Maintain high-quality service and respond to changing needs and priorities.
• Support continuity across operating hours, including early mornings, evenings and weekends.

Skills

Customer service

Room bookings coordination

Staff supervision

Rotas management

Systems and procedures

Financial processes (quotes, invoicing

Health and safety

Diversity and inclusion

Sustainability

Communication

Problem solving

Prioritisation

Job description

Job Title: Front of House Coordinator

Location: Southampton

Salary: Grade 3 - £28,303-£29,339 per annum

Job type: Full Time, Permanent

The Role

As Front of House Coordinator, you will lead the day-to-day delivery of SUSU's reception service, room and event bookings, and Safety Bus and minibus operations. You will supervise and develop staff, coordinate rotas and operational cover, maintain effective systems and procedures, and work closely with internal teams, students, customers and external partners to provide a welcoming, efficient and high-quality service.

About You

• You will have experience delivering excellent customer service and coordinating room bookings, events, or activities
• You will have experience supervising staff, managing rotas, and developing efficient systems and procedures to support service delivery
• You will have knowledge of basic financial processes, including quotes, invoicing and timesheets, alongside an understanding of health and safety, equality, diversity and inclusion, and sustainability
• As a confident communicator and proactive problem-solver, you will be comfortable managing competing priorities, working independently and identifying opportunities to improve services and enhance the customer experience
• You will have the flexibility to work across our operating hours, including early mornings, evenings and weekends

Most importantly, you will share our commitment to providing an excellent experience for students, staff, and visitors, and delivering high-quality services across the Students' Union.

About Us

We are the University of Southampton Students' Union (SUSU) - independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that's buzzing with life, ideas, and opportunities - where your work directly shapes the student experience.

As part of our team, you'll enjoy

• Salary of £28,303-£29,339 per annum
• Generous paid holiday - 24 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday).
• Great pension - we contribute 10% into your defined contributions pension scheme.
• Travel perks - discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme.

Closing Date: Midday, Friday 25 September (Please note that should a high volume of applications be received, the advert may close early, so we would encourage you to apply as soon as possible).

Interview Date: Thursday 8 October.

Regretfully, SUSU is NOT a sponsoring organisation and is, therefore, not able to sponsor you for a visa if you require one (such as Tier 2) to work in the UK.

Please note feedback will not be provided if you are not shortlisted for interview.

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.

Candidates with the relevant experience or job titles of: Front of House Coordinator, Front of House Manager, Front of House Supervisor, Senior Front of House Coordinator, Customer Service Coordinator, Customer Service Supervisor, Customer Service Manager, Reception Coordinator, Reception Manager, Reception Supervisor, Receptionist, Senior Receptionist, Guest Services Coordinator, Guest Services Supervisor, may also be considered for this role.