Guest Experience & Events Lead

Cyber Security Academy Southampton; Southampton; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Salary; 28,303–29,339 GBP

Generous paid holiday

Great pension

Job summary

University of Southampton Students' Union (SUSU) is seeking a Front of House Coordinator to lead the daily delivery of reception services, room and event bookings, and Safety Bus/minibus operations. You will supervise staff, coordinate rotas, and maintain efficient procedures to deliver a welcoming, high-quality experience for students and visitors.

The role requires experience in senior administrative or front-of-house work, strong customer service, and the ability to balance priorities across

Qualifications

• Experience delivering excellent customer service and coordinating room bookings, events or activities.
• Experience supervising staff, managing rotas and developing efficient systems.
• Knowledge of basic financial processes, invoicing and timesheets, plus health and safety understanding.
• Confident communicator, proactive problem-solver, able to manage competing priorities.
• Flexibility to work across operating hours, including early mornings, evenings and weekends.

Responsibilities

• Lead day-to-day delivery of SUSU’s reception service, room and event bookings, and Safety Bus/minibus operations.
• Supervise and develop staff, coordinate rotas and operational cover.
• Maintain effective systems and procedures and collaborate with internal teams and partners to ensure high-quality service.

Skills

Customer service

Reception/front-of-house

Staff supervision

Room bookings coordination

Event bookings

Rotas management

Financial awareness

Health and safety

Equality & diversity

Communication

Job description

University of Southampton Students' Union (SUSU) is seeking a Front of House Coordinator to lead the daily delivery of reception services, room and event bookings, and Safety Bus/minibus operations. You will supervise staff, coordinate rotas, and maintain efficient procedures to deliver a welcoming, high-quality experience for students and visitors.

The role requires experience in senior administrative or front-of-house work, strong customer service, and the ability to balance priorities across