Student Life Assistant

University of Suffolk; Ipswich; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

25 days annual leave (Bands 1-4)

8 bank holidays

Flexible working

Pension scheme (USS)

Staff discounts in Ipswich

Cycle to Work

Learning and development opportunities

Disounts for staff study at UoS

Job summary

University of Suffolk seeks a Student Life Assistant to be the friendly frontline face for visitors, students and staff in a busy campus reception. You will provide accurate information, guidance and a courteous service, both in person and digitally, reflecting our inclusive values.

The role is part time (0.6 FTE/22.2 hours weekly) with a permanent contract, and requires excellent communication and attention to detail in a dynamic environment at Ipswich.

Qualifications

• High level of accuracy and attention to detail.
• Experience dealing with a range of customers in a busy environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the first point of contact for visitors, prospective and current students, and staff.
• Provide accurate information, guidance and support on a wide range of topics.
• Deliver excellent frontline customer service in person and digitally.

Skills

Customer service

Attention to detail

Communication

Job description

Hours: Permanent, part time, 22.2 hours per week (0.6 FTE). Shift Pattern - Monday, Thursday, Friday 8:45-5pm

Salary: Band 1 (non-negotiable), £24,522 to £25,249 per annum, pro rata (pay award pending)

About The Post

The Student Life Assistants are the dynamic and welcoming first point of contact and public face of the University providing excellent frontline customer service to all visitors, prospective and current students, and staff. Through in-person and digital communications the team provide a wide range of information and guidance.

Student Life Assistants will have excellent communication and interpersonal skills. They will deliver accurate, inclusive, and timely information, advice, and guidance (IAG) on a wide range of topics in a way that reflects and respects the diverse needs of our student body and the wide range of visitors to the university.

About The Team

The Directorate of Student Life enhances the student experience of all learners by providing support, resources, and opportunities for personal and academic growth. Student Services provide frameworks for students to engage with their studies, while welfare focused services underpin a supportive, safe, and enriching environment which meets the expectations of stakeholders.

The Student Centre and Reception is the first point of contact for prospective students, current students, internal stakeholders, and the general public to receive advice, assistance, and support.

About You

You will have a high level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time. You will have experience of dealing with a range of customers in a busy environment and provide excellent customer service.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at Adastral Park Leisure and Sports
• Access to a range of high-quality learning and development opportunities
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date

Monday 28 September 2026

Interview Date

Thursday 15 October 2026

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.