Student Life Assistant

University of Southampton; Ipswich; On-site; GBP 25,000 - 26,000; Part time

Benefits offered by this job

Annual leave: 25 days + 8 bank hols

Birthday leave

Flexible working

Pension USS 14.5%

Staff discounts Ipswich

Cycle to Work

EAP

Job summary

The University of Southampton in Ipswich is seeking a Student Life Assistant to be the first point of contact for visitors, prospective and current students, and staff, delivering frontline information and guidance with warmth and accuracy.

The role is permanent, part-time (22.2 hours per week, 0.6 FTE) with a Wednesday–Friday pattern, offering generous annual leave, a strong pension scheme, flexible working, and ongoing learning opportunities.

Qualifications

• High accuracy and attention to detail.
• Experience handling multiple customers in busy settings.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide accurate information and guidance to students, staff, and visitors.
• Deliver frontline customer service in person and digitally.
• Coordinate with Student Life team to assist callers and visitors.

Skills

Customer service

Communication

Attention to detail

Multitasking

Public-facing

Job description

Hours: Permanent, part time, 22.2 hours per week (0.6 FTE). Shift Pattern – Wednesday – Friday 8:45-5pm

Salary: Band 1 (non-negotiable), £24,522 to £25,249 per annum, pro rata (pay award pending)

About the Post

The Student Life Assistants are the dynamic and welcoming first point of contact and public face of the University providing excellent frontline customer service to all visitors, prospective and current students, and staff. Through in-person and digital communications the team provide a wide range of information and guidance.

Student Life Assistants will have excellent communication and interpersonal skills. They will deliver accurate, inclusive, and timely information, advice, and guidance (IAG) on a wide range of topics in a way that reflects and respects the diverse needs of our student body and the wide range of visitors to the university.

About the Team

The Directorate of Student Life enhances the student experience of all learners by providing support, resources, and opportunities for personal and academic growth. Student Services provide frameworks for students to engage with their studies, while welfare focused services underpin a supportive, safe, and enriching environment which meets the expectations of stakeholders.

The Student Centre and Reception is the first point of contact for prospective students, current students, internal stakeholders, and the general public to receive advice, assistance, and support.

About You

You will have a high level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time. You will have experience of dealing with a range of customers in a busy environment and provide excellent customer service.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) – with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenitiesin Ipswich.
• Discounted membership at Adastral Park Leisure and Sports
• Access to a range of high-quality learning and development opportunities
• Discountedrates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date

Monday 28 September 2026

Interview Date

Thursday 15 October 2026

For an informal discussion about the role, please contact: Charli Ritecz, Student Services Manager at [e-mail]

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.