Student Housing Front Desk & Services Assistant

University of Liverpool; Liverpool; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Uniform provided

Job summary

University of Liverpool is seeking a friendly Customer Services Assistant to join the accommodation team. This front-facing role will be the first point of contact for students, staff, visitors, contractors and residents' family members, delivering high-quality service and administrative support.

You will manage reception queries, routine mail, safety checks, repairs reporting, and occasional tours. A uniform is provided, with 25 hours per week across a 3-week rotation.

Qualifications

• Essential: 3 GCSEs at Grade C or above, including English Language.
• Experience in customer service/hospitality is desirable but not required.
• Good knowledge of Microsoft Office and Outlook.

Responsibilities

• Front-facing reception duties handling a wide variety of enquiries.
• Distribute mail and parcels and carry out health and safety checks.
• Report repairs and respond to operational issues as required.
• Conduct room and kitchen inspections and lead campus tours on open days.
• Assist the domestic team during conferencing and busy turnover periods.
• Communicate clearly and work well independently or as part of a team.

Skills

Customer service

Communication

Teamwork

Education

GCSEs including English Language

Tools

Planon

Scuba

Kinetics

Spider

Job description

University of Liverpool is seeking a friendly Customer Services Assistant to join the accommodation team. This front-facing role will be the first point of contact for students, staff, visitors, contractors and residents' family members, delivering high-quality service and administrative support.

You will manage reception queries, routine mail, safety checks, repairs reporting, and occasional tours. A uniform is provided, with 25 hours per week across a 3-week rotation.