Part-time Residence Reception & Customer Services Assistant

University-of-Liverpool; Liverpool; On-site; GBP 12,000 - 17,000; Part time

Job summary

University of Liverpool is seeking a Customer Services Assistant to join the accommodation team. This front-facing role involves working at reception, handling a wide range of enquiries from students, staff, visitors and residents’ families, and providing high-quality customer service.

You will contribute to the smooth day-to-day running of reception and hall of residence, with duties including mail distribution, health and safety checks, reporting repairs and supporting conferencing periods.

Qualifications

• Relevant experience in a customer service/hospitality environment is essential.
• You should have 3 GCSEs at Grade C or above (or equivalent) including English Language.
• Working knowledge of Microsoft Office and Outlook.
• Experience using university systems such as Planon, Scuba, Kinetics, Spider is desirable but not essential.

Responsibilities

• Handle enquiries at reception and provide high standard of customer service.
• Distribute mail and parcels and carry out health and safety checks.
• Report repairs and respond to operational issues as required.
• Conduct room and kitchen inspections; support open day tours.
• Assist the domestic team during conferencing and quick turnover periods.

Skills

Customer service

Communication

Organisation

Education

3 GCSEs incl English

Tools

Planon

Scuba

Kinetics

Spider

Job description

University of Liverpool is seeking a Customer Services Assistant to join the accommodation team. This front-facing role involves working at reception, handling a wide range of enquiries from students, staff, visitors and residents’ families, and providing high-quality customer service.

You will contribute to the smooth day-to-day running of reception and hall of residence, with duties including mail distribution, health and safety checks, reporting repairs and supporting conferencing periods.