Customer Services Assistant

University-of-Liverpool; Liverpool; On-site; GBP 12,000 - 17,000; Part time

Job summary

University of Liverpool is seeking a Customer Services Assistant to join the accommodation team. This front-facing role involves working at reception, handling a wide range of enquiries from students, staff, visitors and residents’ families, and providing high-quality customer service.

You will contribute to the smooth day-to-day running of reception and hall of residence, with duties including mail distribution, health and safety checks, reporting repairs and supporting conferencing periods.

Qualifications

• Relevant experience in a customer service/hospitality environment is essential.
• You should have 3 GCSEs at Grade C or above (or equivalent) including English Language.
• Working knowledge of Microsoft Office and Outlook.
• Experience using university systems such as Planon, Scuba, Kinetics, Spider is desirable but not essential.

Responsibilities

• Handle enquiries at reception and provide high standard of customer service.
• Distribute mail and parcels and carry out health and safety checks.
• Report repairs and respond to operational issues as required.
• Conduct room and kitchen inspections; support open day tours.
• Assist the domestic team during conferencing and quick turnover periods.

Skills

Customer service

Communication

Organisation

Education

3 GCSEs incl English

Tools

Planon

Scuba

Kinetics

Spider

Job description

Hours of work: Part-time - 25 hours per week

We are seeking a friendly, reliable and customer-focused Customer Services Assistant to join our accommodation team.

This is a front-facing role acting as the first point of contact for students, staff, visitors, contractors and parents’/family members of residents. You will provide a high standard of customer service, administrative support, and contribute to the smooth day-to-day running of reception and the hall of residence.

Duties & key responsibilities will include but are not limited to working at reception handling a wide variety of enquiries, distribution of mail and parcels, carrying out health and safety checks, reporting repairs and generally responding to operational issues as required, room & kitchen inspections, open day tours and occasionally assistant the domestic team during conferencing and quick turnover periods.

You will be a confident communicator with excellent customer service skills and a calm, professional manner. You will be dependable, well organised and able to work both independently and as part of a team.

Relevant experience in a customer service/hospitality environment is essential. You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and a working knowledge of Microsoft Office and Outlook, Experience using university systems such as Planon, Scuba, Kinetics, Spider are desirable but not essential. A uniform will be provided.

There is one post available, and the hours of work are 25 per week over a 3-week rotation Monday to Sunday covering shifts from 8am to 2pm, 2pm to 8pm and 9am to 5pm.

Our commitment to Equality, Diversity and Inclusion

We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA+ community.