Customer Services Assistant

University of Liverpool; Liverpool; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Uniform provided

Job summary

University of Liverpool is seeking a friendly Customer Services Assistant to join the accommodation team. This front-facing role will be the first point of contact for students, staff, visitors, contractors and residents' family members, delivering high-quality service and administrative support.

You will manage reception queries, routine mail, safety checks, repairs reporting, and occasional tours. A uniform is provided, with 25 hours per week across a 3-week rotation.

Qualifications

• Essential: 3 GCSEs at Grade C or above, including English Language.
• Experience in customer service/hospitality is desirable but not required.
• Good knowledge of Microsoft Office and Outlook.

Responsibilities

• Front-facing reception duties handling a wide variety of enquiries.
• Distribute mail and parcels and carry out health and safety checks.
• Report repairs and respond to operational issues as required.
• Conduct room and kitchen inspections and lead campus tours on open days.
• Assist the domestic team during conferencing and busy turnover periods.
• Communicate clearly and work well independently or as part of a team.

Skills

Customer service

Communication

Teamwork

Education

GCSEs including English Language

Tools

Planon

Scuba

Kinetics

Spider

Job description

We are seeking a friendly, reliable and customer-focused Customer Services Assistant to join our accommodation team.

This is a front-facing role acting as the first point of contact for students, staff, visitors, contractors and parents'/family members of residents. You will provide a high standard of customer service, administrative support, and contribute to the smooth day-to-day running of reception and the hall of residence.

Duties & key responsibilities will include but are not limited to working at reception handling a wide variety of enquiries, distribution of mail and parcels, carrying out health and safety checks, reporting repairs and generally responding to operational issues as required, room & kitchen inspections, open day tours and occasionally assistant the domestic team during conferencing and quick turnover periods.

You will be a confident communicator with excellent customer service skills and a calm, professional manner. You will be dependable, well organised and able to work both independently and as part of a team.

Relevant experience in a customer service/hospitality environment is essential. You should have 3 GCSEs at Grade C or above (or equivalent) including English Language and a working knowledge of Microsoft Office and Outlook, Experience using university systems such as Planon, Scuba, Kinetics, Spider are desirable but not essential. A uniform will be provided.

There is one post available, and the hours of work are 25 per week over a 3-week rotation Monday to Sunday covering shifts from 8am to 2pm, 2pm to 8pm and 9am to 5pm.

Our commitment to Equality, Diversity and Inclusion

We are committed to enhancing a workforce as diverse as our community and particularly encourage applicants who are of minoritised genders and ethnic backgrounds, living with a disability, and/or are members of the LGBTQIA+ community.