Residence Reception & Guest Services Assistant - Uniform Provided

The University of Liverpool; Liverpool; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Uniform provided

Job summary

The University of Liverpool is seeking a friendly Customer Services Assistant – Grade 3 to join our Residential Services team. This part-time role (25 hours per week) is front-facing, serving students, staff, visitors and residents’ families while delivering high standards of service and administrative support.

You will work at reception, handle a wide range of enquiries, assist with mail, repairs reporting, inspections and tours.

Qualifications

• Relevant experience in a customer service/hospitality environment is essential.
• 3 GCSEs at Grade C or above (or equivalent) including English Language.
• Working knowledge of Microsoft Office and Outlook.
• A uniform will be provided.

Responsibilities

• Answer front-desk enquiries and provide a high standard of customer service.
• Distribute mail and parcels and carry out health and safety checks.
• Report repairs and respond to day-to-day operational issues.
• Conduct room and kitchen inspections and assist with open day tours.
• Support the domestic team during conferencing and quick turnover periods.

Skills

Customer service

Front desk experience

Communication

Team player

Education

GCSEs (C or above) including English

Tools

Planon

Scuba

Kinetics

Spider

Microsoft Outlook

Job description

The University of Liverpool is seeking a friendly Customer Services Assistant – Grade 3 to join our Residential Services team. This part-time role (25 hours per week) is front-facing, serving students, staff, visitors and residents’ families while delivering high standards of service and administrative support.

You will work at reception, handle a wide range of enquiries, assist with mail, repairs reporting, inspections and tours.