Student Experience Lead – Community & Support (Temp)

The Resident; City Of London; On-site; GBP 36,506,000 - 39,950,000; Full time

Job summary

The Resident in Durham is hiring a Student Experience Team Member to join the student experience team. This temporary ongoing role offers 37.5 hours per week and an hourly rate of £13.58, with duties spanning customer service, student support, events, and property upkeep.

The successful candidate will engage with students, direct them to appropriate resources, and help create a welcoming, safe, and inclusive environment across campus housing and events.

Responsibilities

• Be a positive brand ambassador, delivering excellent customer service.
• Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience.
• Build relationships with students, listen to their needs, and direct them to appropriate support.
• Respond promptly to student feedback, resolve issues, or escalte when necessary.
• Follow all company policies, procedures, and ways of working.
• Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
• Maintain a safe environment and follow health, safety, and emergency procedures.
• Help Resident Ambassadors build an engaging student community through events.
• Keep the property clean, tidy, and well maintained.
• Manage post and parcels accurately according to procedures.
• Support sustainability initiatives and contribute to environmental goals.

Job description

The Resident in Durham is hiring a Student Experience Team Member to join the student experience team. This temporary ongoing role offers 37.5 hours per week and an hourly rate of £13.58, with duties spanning customer service, student support, events, and property upkeep.

The successful candidate will engage with students, direct them to appropriate resources, and help create a welcoming, safe, and inclusive environment across campus housing and events.