Student Experience Specialist - Safe, Inclusive Campus Life

Pertemps Newcastle; North East; On-site; GBP 26,000 - 35,000; Full time

Job summary

Pertemps Newcastle seeks a Student Experience Team Member in Durham to provide exceptional customer service within a community-focused setting. The role emphasizes CARE—Connect, Act, Respect, Encourage—and building strong relationships with residents to guide them to support services.

The position is full-time, temporary ongoing, with a £13.58 hourly rate for 37.5 hours per week across five days. You will be a positive brand ambassador, promoting accommodation and contributing to a safe,

Qualifications

• Strong communication and customer service skills are essential.

Responsibilities

• Be a positive brand ambassador, delivering excellent customer service.
• Provide CARE (Connect, Act, Respect, Encourage) to create a great student experience.
• Build relationships with students, listen to their needs, and direct them to appropriate support.
• Respond promptly to student feedback, resolve issues, or escalate when necessary.
• Follow all company policies, procedures, and ways of working.
• Support sales by handling enquiries, conducting in-person and virtual viewings, and promoting accommodation at events.
• Maintain a safe environment and follow health, safety, and emergency procedures.
• Help Resident Ambassadors build an engaging student community through events.
• Keep the property clean, tidy, and well maintained.
• Manage post and parcels accurately according to procedures.
• Support sustainability initiatives and contribute to environmental goals.

Skills

Communication skills

Customer service

Job description

Pertemps Newcastle seeks a Student Experience Team Member in Durham to provide exceptional customer service within a community-focused setting. The role emphasizes CARE—Connect, Act, Respect, Encourage—and building strong relationships with residents to guide them to support services.

The position is full-time, temporary ongoing, with a £13.58 hourly rate for 37.5 hours per week across five days. You will be a positive brand ambassador, promoting accommodation and contributing to a safe,