Student Experience & Office Support Coordinator

Durham University; North East; On-site; GBP 23,000 - 27,000; Full time

Job summary

Durham University’s John Snow College invites applications for a full-time Student Support Administrator on a one-year fixed-term contract. The role is based in the College Office and involves front-line administrative support to students, staff and visitors to ensure smooth daily operations.

The post holder will work with the Student Experience Coordinator to deliver a wide range of college services, from enquiries handling and records management to event support and diary coordination,

Responsibilities

• Responding to enquiries from students, staff and visitors.
• Managing the College inbox and directing enquiries appropriately.
• Maintaining accurate student records and information.
• Coordinating room bookings and schedules.
• Supporting the successful planning and delivery of Open Days, providing a welcoming and professional experience for prospective students and visitors as a representative of the College.
• Supporting diary management and meeting arrangements.
• Assisting with the planning and delivery of college events and activities.
• Processing payments and maintaining associated records using College and University systems.
• Providing general administrative support across the College.

Job description

Durham University’s John Snow College invites applications for a full-time Student Support Administrator on a one-year fixed-term contract. The role is based in the College Office and involves front-line administrative support to students, staff and visitors to ensure smooth daily operations.

The post holder will work with the Student Experience Coordinator to deliver a wide range of college services, from enquiries handling and records management to event support and diary coordination,