Student Experience & Front Desk Assistant (1-year)

University of Sheffield; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave

Pension

Learning & development

Staff networks

Discounts

Job summary

The University of Sheffield’s School of Computer Science is seeking an Education and Student Experience Assistant on a one-year fixed-term post. You will be the first point of contact at the school reception, greeting students, staff and visitors and delivering excellent customer service across face-to-face, phone and digital channels.

You will manage administrative processes across the student journey, handle confidential inquiries, signpost to support services, update academic records, collate

Qualifications

• Experience in customer service or reception is essential.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and Google packages.
• Ability to manage competing priorities with accuracy and discretion.

Responsibilities

• Welcome students, staff and visitors at the school reception and provide exceptional customer service across face-to-face, phone and digital channels.
• Take ownership of administrative processes across the student journey and handle confidential inquiries.
• Signpost students to support services and update official academic records.
• Collate assessment marks and provide first-line technical support for learning tools such as Blackboard.
• Assist with organising high-profile events (Welcome Week, Graduation) and provide administrative support for school meetings (agenda, paper distribution, minute-taking).

Skills

Customer service excellence

Communication skills

Microsoft Office & Google Workspace

Organisational skills

Reception/front desk experience

Education

GCSE level or equivalent

Tools

Microsoft Office

Google Workspace

Blackboard

Job description

The University of Sheffield’s School of Computer Science is seeking an Education and Student Experience Assistant on a one-year fixed-term post. You will be the first point of contact at the school reception, greeting students, staff and visitors and delivering excellent customer service across face-to-face, phone and digital channels.

You will manage administrative processes across the student journey, handle confidential inquiries, signpost to support services, update academic records, collate