Student Experience Coordinator — Hybrid & Front Desk

The University of Sheffield; Sheffield; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Flexible work

Pension scheme

Discounts

Staff networks

Professional development

Job summary

The University of Sheffield is seeking a dedicated receptionist to join our Education and Student Experience team. You will be the frontline voice, handling enquiries from students, staff and visitors and providing essential admin support across student records and assessments.

You will manage events, support ethics applications and assist with timetabling, while ensuring confidential information is handled with care. A strong customer service ethos and excellent IT skills are essential.

Qualifications

• Educated to GCSE level or equivalent experience.
• Experience in a reception or customer service environment.
• Excellent customer service skills for face-to-face, phone and email enquiries.
• Ability to perform administrative duties in a busy, sensitive environment.
• Commitment to flexible working and prioritising urgent tasks.
• Outstanding interpersonal and communication abilities.
• Proven IT skills with Microsoft/Google packages and email usage.
• Ability to work in a team or independently with initiative.

Responsibilities

• Be the first point of contact on the school’s reception for students, graduates, staff and visitors.
• Handle sensitive, confidential student matters and refer to appropriate resources.
• Compile and input student information using information management systems.
• Respond to general student information requests and escalate complex queries.
• Plan and organise events, including welcome activities and graduation.
• Provide high-quality admin support for education and student experience meetings.

Skills

Customer service

Interpersonal skills

Administrative duties

Time management

Effective communication

Teamwork

Education

GCSE level or equivalent

Tools

Microsoft Office

Google Workspace

Email and internet skills

Job description

The University of Sheffield is seeking a dedicated receptionist to join our Education and Student Experience team. You will be the frontline voice, handling enquiries from students, staff and visitors and providing essential admin support across student records and assessments.

You will manage events, support ethics applications and assist with timetabling, while ensuring confidential information is handled with care. A strong customer service ethos and excellent IT skills are essential.