Student Experience & Administration Assistant

Dunhillmedical; Sheffield; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Annual leave and flexible working

Generous pension

Staff discounts

Staff networks and development

Family-friendly policies

Job summary

The University of Sheffield is looking for an Education and Student Experience Assistant to join our team in Sheffield. You will deliver frontline reception support and manage a range of administrative tasks to enhance the student journey.

Ideal candidates will have excellent customer service, strong IT skills and the ability to handle sensitive information with care. Your role will contribute to an outstanding student experience and effective processes across the student lifecycle.

Qualifications

• GCSE level or equivalent education is required or demonstrable experience.
• Experience working in reception or customer service roles is essential.
• Strong customer service skills across face-to-face, phone and email channels.
• Ability to perform administrative duties in a busy, sensitive environment.
• Flexible approach to tasks and prioritising urgent work.
• Excellent interpersonal and ICT skills with attention to detail.

Responsibilities

• Be the first point of contact at the school’s reception for students, staff and visitors.
• Handle confidential matters and signpost to appropriate sources.
• Maintain student information and input data into information systems.
• Respond to general inquiries and escalate complex queries.
• Plan events, welcome/induction activities and graduation support.
• Provide first-line Blackboard support and guidance for staff and students.
• Coordinate admin tasks to support education and student experience.
• Prepare minutes and distribute papers for meetings with timely follow-up.

Skills

GCSE level

Reception experience

Customer service

Administrative duties

Flexible working

Interpersonal skills

IT skills

Education

GCSE level or equivalent

Tools

Microsoft Office

Google Workspace

Email & internet tools

Job description

The University of Sheffield is looking for an Education and Student Experience Assistant to join our team in Sheffield. You will deliver frontline reception support and manage a range of administrative tasks to enhance the student journey.

Ideal candidates will have excellent customer service, strong IT skills and the ability to handle sensitive information with care. Your role will contribute to an outstanding student experience and effective processes across the student lifecycle.