Student Experience Champion (Front Desk & Support)

The University of Sheffield; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid working for some roles

Flexible working opportunities

38 days annual leave (including bank)

Staff discounts and rewards

Mentoring and development schemes

Job summary

The University of Sheffield is seeking a proactive Senior Administrative Assistant for the Student Experience team. Based on the university campus, you will manage front-desk enquiries, handle sensitive student information, and support education and student experience meetings.

You will work flexibly in a busy environment, coordinate events, and provide IT and classroom support while collaborating with colleagues across departments to ensure a high-quality student experience.

Qualifications

• Educated to GCSE level (or equivalent experience).
• Previous experience in reception or customer service environment.

Responsibilities

• Be the first point of contact on the school’s reception for enquiries from students, graduates, staff and visitors.
• Handle sensitive, confidential student matters and signpost to relevant sources.
• Maintain student information using information management systems and assist with inputting marks and updating records.
• Respond to general enquiries and refer complex queries to colleagues.
• Plan and organise events, including welcome activities and graduation.
• Provide first-line support for Blackboard queries and guide staff/students as needed.
• Collaborate with other schools and professional service departments to deliver joined-up service.
• Suggest improvements to processes to enhance student and staff experience.

Skills

Customer service

Interpersonal skills

IT skills

Team player

Flexible working

Education

GCSE level

Tools

Microsoft Office

Google Workspace

Email management

Job description

The University of Sheffield is seeking a proactive Senior Administrative Assistant for the Student Experience team. Based on the university campus, you will manage front-desk enquiries, handle sensitive student information, and support education and student experience meetings.

You will work flexibly in a busy environment, coordinate events, and provide IT and classroom support while collaborating with colleagues across departments to ensure a high-quality student experience.