Education and Student Experience Assistant

University of Sheffield; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Annual leave

Pension

Learning & development

Staff networks

Discounts

Job summary

The University of Sheffield’s School of Computer Science is seeking an Education and Student Experience Assistant on a one-year fixed-term post. You will be the first point of contact at the school reception, greeting students, staff and visitors and delivering excellent customer service across face-to-face, phone and digital channels.

You will manage administrative processes across the student journey, handle confidential inquiries, signpost to support services, update academic records, collate

Qualifications

• Experience in customer service or reception is essential.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and Google packages.
• Ability to manage competing priorities with accuracy and discretion.

Responsibilities

• Welcome students, staff and visitors at the school reception and provide exceptional customer service across face-to-face, phone and digital channels.
• Take ownership of administrative processes across the student journey and handle confidential inquiries.
• Signpost students to support services and update official academic records.
• Collate assessment marks and provide first-line technical support for learning tools such as Blackboard.
• Assist with organising high-profile events (Welcome Week, Graduation) and provide administrative support for school meetings (agenda, paper distribution, minute-taking).

Skills

Customer service excellence

Communication skills

Microsoft Office & Google Workspace

Organisational skills

Reception/front desk experience

Education

GCSE level or equivalent

Tools

Microsoft Office

Google Workspace

Blackboard

Job description

Are you a customer-focused administrative professional who thrives on helping others succeed? The School of Computer Science at the University of Sheffield is seeking an Education and Student Experience Assistant for a one-year fixed-term post.

In this varied frontline role, you will serve as the welcoming first point of contact at our school reception, greeting students, staff, and visitors while delivering exceptional customer service across face-to-face, phone and digital channels. You will take ownership of essential administrative processes across the student journey, sensitively handling confidential inquiries, signposting students to support services, updating official academic records, collating assessment marks, and providing first-line technical support for learning tools like Blackboard. Alongside daily operations, you will collaborate with colleagues to organise high-profile events such as Welcome Week and Graduation, while providing comprehensive administrative support for school meetings, including agenda setting, paper distribution, and accurate minute-taking. This dynamic role offers an outstanding opportunity to broaden your administrative skill set and build a rewarding career in higher education.

To thrive in this position, you should be educated to GCSE level or have equivalent experience, with a proven track record in a customer service or reception environment. We are looking for an empathetic, confident communicator with strong verbal and written skills, proven proficiency across Microsoft and Google packages, and the organisational agility to manage competing priorities with exceptional accuracy. Even if your background does not match every single requirement listed, your unique life experience and perspective are valuable to us, and we strongly encourage you to apply.

The University of Sheffield is a remarkable place to work where our diverse community of staff and students is at the heart of everything we do. In return for your dedication, we offer a generous rewards package including a minimum of 38 days annual leave with options to purchase more, a highly competitive pension scheme, structured learning through our Shared Skills Framework, vibrant staff networks, and extensive local discounts.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect, believing that diversity in all its forms delivers greater impact through research, teaching, and student experience.