Campus Facilities & Customer Experience Assistant

Dunhillmedical; Sheffield; On-site; GBP 35,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Flexible working

Staff discounts

Wellbeing and development

Job summary

The University of Sheffield is seeking a Facilities Assistant to serve as the first point of contact for students, staff, visitors and the public. You will support building operations, handling mail, deliveries, room layouts and safety tasks across campus.

You will work 42 hours per week on a rotating shift, with comprehensive training provided and opportunities for development within a diverse environment.

Qualifications

• Experience in customer service or front-facing roles.
• Ability to use IT packages and basic software.
• Willingness to learn and follow procedures.
• Good communication and interpersonal skills.
• Strong planning and organisational abilities.

Responsibilities

• Respond to inquiries from students, staff, visitors and the public in person, by phone or email.
• Liaise with the EFM Helpdesk to address queries and issues.
• Assist with health and safety assessments and safe working practices.
• Handle internal and external mail, parcels, and ensure security of items.
• Rearrange furniture and room layouts to support teaching and events.
• Carry out building inspections and report faults using PLANON.
• Perform routine housekeeping and waste disposal per university policy.
• Assist during emergencies and ensure building security and alarm systems.
• Support with daily operations to ensure smooth campus services.

Skills

Customer service

IT skills

Teamwork

Health & safety

Communication

Time management

Problem solving

Tools

PLANON

Tablets

PCs

Job description

The University of Sheffield is seeking a Facilities Assistant to serve as the first point of contact for students, staff, visitors and the public. You will support building operations, handling mail, deliveries, room layouts and safety tasks across campus.

You will work 42 hours per week on a rotating shift, with comprehensive training provided and opportunities for development within a diverse environment.