Student Housing Services Coordinator

De Montfort University; Leicester; On-site; GBP 26,707 - 31,236; Full time

Job summary

De Montfort University in Leicester is seeking an Accommodation Services Assistant to support our halls, from initial enquiries to welcoming residents and guiding them through their stay. The role emphasizes customer focus, strong communication, and efficient administration.

You will use accommodation systems to manage applications, bookings, room allocations, occupancy records and student data, ensuring data accuracy and adherence to processes.

Qualifications

• Experience in accommodation/hospitality settings, preferably within higher education.
• Customer-focused with excellent communication skills.
• Ability to use accommodation systems for applications, bookings, room allocations, occupancy records and student data.
• Interviews are scheduled to take place the week commencing 14 September 2026.

Responsibilities

• Assist with coordination and provision of the accommodation service.
• Support initial enquiries and welcome students into halls of residence.
• Maintain accurate data entry and adherence to agreed processes.
• Handle welfare issues sensitively and resolve conflicts constructively.

Skills

Attention to Detail

Time Management

Communication

Problem-Solving

Collaboration

Initiative

Honest

Compassionate

Community Minded

Flexibility

Positive Work Ethic

Teamwork

Job description

De Montfort University in Leicester is seeking an Accommodation Services Assistant to support our halls, from initial enquiries to welcoming residents and guiding them through their stay. The role emphasizes customer focus, strong communication, and efficient administration.

You will use accommodation systems to manage applications, bookings, room allocations, occupancy records and student data, ensuring data accuracy and adherence to processes.