Student Enquiry Point Coordinator (0.6 FTE)

The Methodist Church in Britain; Nottingham; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Salary with progression

33 days holiday

Pension scheme 8% employer contrib

Hybrid working

Corporate discounts

Job summary

University of Cumbria is seeking a proactive Coordinator to join the Student Services team within the Professional Services department. This 0.6 FTE role acts as the central expert for complex student enquiries, guiding Campus Assistants alongside the Gateway Manager and collaborating across university services to enhance the student experience.

You will champion service improvements, contribute to a welcoming campus environment, and supervise colleagues to maintain high-performing teams in a

Qualifications

• Significant experience in student services or related environment.
• Understanding of student support processes in higher education.
• Experience supervising colleagues and contributing to a high-performing team.

Responsibilities

• Act as the central point of expertise for complex student enquiries.
• Work with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality.
• Work across university services to deliver a seamless student experience.
• Drive service improvements and contribute to a welcoming, well-managed campus environment.

Skills

handling complex enquiries

proactive & organised

Job description

This coordinator post sits within the Student Services team of the University of Cumbria's Professional Services department. It acts as the central expert for complex student enquiries and guides Campus Assistants alongside the Gateway Manager. At 0.6 FTE, the role also works across university services to improve the student experience and campus environment. Fit turns on experience of higher education student support and of supervising colleagues.

What the job involves

• Act as the central point of expertise for complex student enquiries
• Work with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
• Work across university services to deliver a seamless student experience
• Drive service improvements and contribute to a welcoming, well-managed campus environment

What's required

Experience

• Significant experience in student services, customer service or a related environment
• Understanding of student support processes and needs in higher education
• Experience of university operations and the student community
• Experience supporting or supervising colleagues and contributing to a high-performing team

Skills & knowledge

• Handling complex or sensitive enquiries with professionalism and empathy
• Proactive, organised and committed to delivering excellent service

What's offered

• Competitive salary with incremental progression
• 33 days holiday plus bank holidays (pro rata)
• Pension scheme with 8% employer contribution
• Hybrid working in line with business need
• Corporate discounts