Teaching, Learning & Student Experience Assistant (Student Support & Wellbeing)

The University of Manchester; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Fantastic pension scheme

Excellent health and wellbeing support

Generous annual leave and Christmas/yr

Retail discounts

Job summary

The University of Manchester is seeking a proactive administrator to support the Student Support & Wellbeing Team. You will provide clerical and front-line services, helping maintain a positive student experience across the SMS Student Support Hub and Teaching, Learning and Student Experience Team.

This role requires compassionate communication, reliable teamwork, and proficiency with Microsoft 365 to assist with events, signposting, and everyday admin tasks.

Qualifications

• Strong administrative and communication skills.
• Experience supporting student services or similar teams is desirable.
• Ability to work collaboratively and deliver high-quality frontline service.

Responsibilities

• Act as the first point of contact for student support and wellbeing queries.
• Signpost students to appropriate University services and support.
• Assist with planning/delivery of wellbeing events and campaigns.
• Support administrative processes for student experience and wellbeing.

Skills

Microsoft 365

Communication skills

Team collaboration

Tools

Microsoft Word

Excel

Outlook

Job description

Overall, Purpose of the Job:

• To provide clerical and administrative support for key activities of the Student Support & Wellbeing Team.
• To deliver excellent service provision and support colleagues with continuous improvement, placing the student experience at the heart of what we do with support for a single Professional Services (PS) team working flexibly across organisational boundaries.
• The postholder will play a key role in supporting the wellbeing and development of our students by delivering high quality administrative and front-line support within the SMS Student Support Hub and Teaching, Learning and Student Experience Team.
• This includes (but is not limited to): acting as the first point of contact for student support and wellbeing queries, signposting students to appropriate University services and further support, supporting the planning and delivery of wellbeing events and campaigns, involvement in associated student experience and support-related administrative processes and tasks.
• This is a student facing role requiring a compassionate and proactive individual who is committed to delivering an excellent student experience. We welcome applications from anyone with strong administrative and communication skills, as well as a genuine interest in supporting student wellbeing.
• Applicants should be confident using Microsoft 365 applications, able to work collaboratively in a team, and committed to upholding the University's values of inclusivity and student-centred service.

Appointment Notes:

• Colleagues will be required to work on a rota basis
• The timing and frequency of support may vary dependent on agreed opening hours and resource demands for the service
• Colleagues will be required to work on the Student Support Hub on a rota basis
• This role offers hybrid working, with the necessity for three days per week working on campus, and the expectation of certain days/periods per year which will require full time working on campus, (Welcome week, graduation days, etc)

What will you get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working you can find out more here

Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Please note this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews:

Name: Cerys Jones

Email: [e-mail]

General enquiries:

Email: [e-mail]

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.