Student Enquiry Point Coordinator (0.6 FTE)

University of Cumbria; Ambleside; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme 8%

33 days holiday pro rata

Corporate discounts

Job summary

University of Cumbria seeks an experienced Student Enquiry Point Coordinator for our Ambleside campus. You will act as a central point of expertise for complex student enquiries and support the Gateway Manager in guiding Campus Assistants, ensuring a high-quality, coordinated student experience.

You will collaborate across university services to deliver seamless support, drive improvements, and contribute to a welcoming campus environment.

Qualifications

• Have significant experience in student services, customer service or a related environment.
• Demonstrate an understanding of student support processes and needs within higher education.
• Experience of university operations and student community.
• Be confident handling complex or sensitive enquiries with professionalism and empathy.
• Have experience supporting or supervising colleagues and contributing to a high-performing team.
• Be proactive, organised and committed to delivering excellent service.

Responsibilities

• Act as a central point of expertise for complex student enquiries.
• Working with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality.
• Work collaboratively across university services to deliver seamless student experience.
• Drive service improvements and contribute to a welcoming, well-managed campus environment.

Skills

Student services

Customer service

Supervising colleagues

Organised

Proactive

Empathy

Job description

We are the University of Cumbria, for and from Cumbria and our localities, rooted in serving our communities, with people, place and partnership at our heart.

Now is a very exciting time to be joining us because we are delivering a new \"Towards 2030\" strategic plan focused on making the most of our three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.

We are seeking an experienced and motivated Student Enquiry Point Coordinator to join our Student Services team at our Ambleside campus.

About the Role

You will:

• Act as a central point of expertise for complex student enquiries
• Working with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
• Work collaboratively across university services to deliver seamless student experience
• Drive service improvements and contribute to a welcoming, well-managed campus environment

About You

You will:

• Have significant experience in student services, customer service or a related environment
• Demonstrate an understanding of student support processes and needs within higher education
• Experience of university, its operations and student community
• Be confident handling complex or sensitive enquiries with professionalism and empathy
• Have experience supporting or supervising colleagues and contributing to a high-performing team
• Be proactive, organised and committed to delivering excellent service

We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour working week (pro rata), 33 days holiday plus bank holidays (pro rata), excellent pension scheme with 8% employer contribution, hybrid working in line with business need and corporate discounts to name a few.

• competitive salary
• 35 hour working week (pro rata)
• 33 days holiday plus bank holidays (pro rata)
• excellent pension scheme with 8% employer contribution
• hybrid working in line with business need
• corporate discounts

We encourage applications from the broadest range of society, including all under-represented groups with particular emphasis on Black, Asian and Minority Ethnic candidates, who are currently under-represented in our University and in comparison, to the sector.