Information Centre Coordinator

Kingston Business School; Stafford; On-site; GBP 31,000 - 37,000; Part time

Job summary

Kingston Business School seeks an Information Centre Coordinator to supervise day-to-day services, manage staff workloads and respond to student enquiries with empathy across multiple channels. You will refer complex issues to the appropriate teams and help students access generalist advice and wellbeing resources.

The role includes supervising library spaces and evenings/weekends as required. This on-campus, flexible post requires knowledge of Information Centre and Library services, IT

Qualifications

• Ability to proactively supervise Information Centre services and staff.
• Strong customer service mindset with empathy and responsiveness.
• Effective communication across diverse audiences and channels.
• IT literate with ability to develop end-user expertise.
• Understanding of mental health first aid and student support.

Responsibilities

• Provide day-to-day supervision of Information Centre services and staff workloads.
• Handle student enquiries via help desks, phone and enquiry systems.
• Refer complex queries to second-line specialist services when needed.
• Support students with generalist advice and wellbeing navigation.
• Oversee library spaces including opening/closing and behaviour management.

Skills

Customer service

Team supervision

Communication

IT literacy

Mental health first aid

Tools

Enquiry management system

Telephone systems

Job description

• Candidate Pack Professional Services (PDF, 10784.32kb)

Faculty/Directorate

Students

School/Function

Student Services

Contract type

Permanent

Location of vacancy

Kingston Hill

Actual hours

18.5

Posted Date

19/10/2026

Closing Date

01/11/2026

Ref No

4991

• Candidate Pack Professional Services (PDF, 10784.32kb)
• Students - 8009737_8009736- Grade 6 - Information Centre Coordinator - Oct26 - Job_Ref_4991 (PDF, 236.38kb)

The Role

As part of the Information Centre team, this Information Centre Coordinator role supports the Information Centre Leadership team to develop and deliver high quality, innovative student-focused first-line Information Centre support services and oversight of library buildings.

The role provides day-to-day supervision of Information Centre services, service points and staff workloads. This is carried out via help desks and staff offices, in person, by phone and using enquiry management systems.

The Information Centre acts as the first point of contact for a variety of student support services across the University, answering with empathy a wide range of student enquiries.

The Information Centre Coordinator role also acts as a point of referral for more complex, multi-faceted enquiries taking a proactive approach to supporting members of the team.

The role provides support to students who require further generalist advice and guidance, navigating the University’s second line specialist advice services or accessing emergency support.

The role is also expected to contribute to a positive team ethos and delivering agreed service and University objectives.

The Information Centre Coordinator role is also responsible for the day-to-day supervision of library spaces including opening and closing building as required, managing behaviour and resolving and escalating issues within these spaces.

This role is an on-campus position, that requires flexibility to work across all four sites as required including some evening and weekends depending on service requirements.

The Person

We are looking for someone who has the ability to proactively supervise and support Information Centre services and service points, direct and coordinate the work of others in a fast-paced customer focused environment. You will have the ability to support colleagues dealing with a large volume of enquiries on a variety of subjects through various channels of communication such as help desks, telephones and an enquiry management system.

You must have the ability to communicate effectively for a range of audiences. You will be able to show a demonstrable commitment to customer service and continuous service improvement and be able to work as part of a team and contribute positively to the team effort.

You will have a good understanding of ‘Student Hub’ type support services (including Information Centre and Library services) and experience of using and supporting colleagues use enquiry management systems. You will show evidence of being IT literate with the ability to develop in-depth end user expertise. You will also have an understanding of mental health ‘first aid’.

Directorate/Function

The Student Services section provides the University’s first and second line services for students. The Information Centre is the sections’ first line team that supports the following second line teams: Library and Learning Services, Course & Student Administration, Student Engagement and Student Life, Health and Wellbeing. Services are designed to be accessible and inclusive of all students, to ensure their enquiries are resolved quickly and support is available to enable them to fully engage with and succeed in their studies.

Further information

There are 2 Part time permanent positions (18.5 hrs per week) with a starting salary of £34,007 pro rata per annum.

This role is an on-campus position (no home working), that requires flexibility to work on occasions across all four sites. The successful candidates will be regularly working the following fixed work patterns and sites.

Position

Site/ Day

Mon

Tues

Weds

Thurs

Fri

Sat

Sun

1 (18.5hrs)

Penrhyn Road Information Centre / Library

08:15-13:00

off

08:30-13:00

08:15-13:00

08:15-13:00

off

off

2 (18.5hrs)

Kingston Hill Information Centre / Library

08:15-13:00

off

08:30-13:00

08:15-13:00

08:15-13:00

off

off

Short listed applicants will be invited to an online first stage interview call (week commencing 9 November 2026) to determine who will be invited to a subsequent in-person interview which will take place on week commencing 16 November 2026.

For informal enquiries, please email both Paolo Zanelli and Bruce Mitchell, Head of Information Centre Services and Information Centre Operations Manager.

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.