Helpdesk Assistant (Student Support)

Bath; Bath; On-site; GBP 33,000 - 34,000; Part time

Benefits offered by this job

Generous annual leave

Pension schemes

Cycle to work

Electric vehicle salary sacrifice

Staff gym discount

Discounted postgraduate tuition

Local discounts

Staff wellbeing programmes

Employee assistance services

Job summary

The University of Bath is seeking a Helpdesk Assistant (Student Support) to join the Student Support Centre on campus. This part-time, 0.8 FTE role involves welcoming students and providing in-person helpdesk services along with administrative support for specialist teams.

You will handle basic enquiries with empathy, use IT and MS Office to support tasks, and maintain confidentiality while working across teams to ensure a smooth student experience.

Qualifications

• Five GCSEs at Grade 4/C or above (or equivalent).
• Confident using IT systems and Microsoft Office to support daily tasks.
• Ability to listen, understand needs and provide clear information and signposting.
• Handle sensitive information with confidentiality.
• Thrive in a fast-paced environment with multiple priorities.

Responsibilities

• Be the first point of contact for students at the Helpdesk.
• Provide in-person service and administrative support for specialist teams.
• Interact with students and parents in distress.
• Maintain confidentiality and handle sensitive information.
• Use IT systems and MS Office to support daily tasks.

Skills

Customer service

IT proficiency

MS Office

Communication

Confidentiality

Multitasking

Teamwork

Empathy

Learning agility

Education

GCSEs grade 4/C or above

Tools

Microsoft Office

Job description

Job title Helpdesk Assistant (Student Support)

Department Student Support and Safeguarding

Salary Starting from £26,301, rising to £26,615pro rata

Grade Grade 4

Contract Type Part Time, Open Ended

Placed on Tuesday 13 October 2026

Join our busy and friendly Helpdesk team located at the heart of campus in supporting our students to have the best University experience!

About the role

The role of Student Support and Safeguarding is to ensure that students, parents/guardians, and staff can readily access the information, advice and support available, enabling them to fully benefit from their academic and broader experience.

You will be the first point of contact for our students, welcoming them to our Student Support Centre.

You will be working on our Helpdesk facilitating an in-person service and providing administrative support for the specialist teams within the department. This can mean a diverse and demanding workload which also involves interaction with students and parents in distress.

You will possess excellent communication and customer service skills, with experience of working in a service environment, alongside strong IT and organisational skills.

About you

Our ideal candidate will:

• Enjoy helping people and providing an excellent customer experience.
• Be confident using IT systems and Microsoft Office applications to support day-to-day administrative tasks.
• Have the communication skills to listen, understand needs, and provide clear information and signposting.
• Be comfortable working with sensitive information and maintaining confidentiality.
• Thrive in a fast-paced environment, balancing multiple priorities while maintaining attention to detail.
• Work effectively with colleagues across different teams to achieve shared objectives.
• Demonstrate empathy, professionalism, and a commitment to creating an inclusive environment for all.
• Be adaptable, dependable, and enthusiastic about learning and development opportunities.
• Hold five GCSEs at Grade 4/C or above (or equivalent qualification or experience).

Further information

This is a permanent, part-time position working 29.2 hours per week (0.8 fte).

The role is fully campus-based and requires attendance on campus each working day. Occasionally you will be required to work outside of your normal working pattern to attend staff events such as University open days and Arrivals weekends.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• An excellent reward package that recognises the talents of our diverse workforce
• Employee assistance services through Health Assured, including access to the Wisdom app

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.