Student Services Centre Assistant Manager (Enquiry Management)

Royal Holloway University of London; Egham; On-site; GBP 41,000 - 49,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Training and development opportunities

Pension scheme with generous employer

Cycle to Work

Season Ticket Loans

Eyesight testing assistance

Free parking

Job summary

Royal Holloway University of London in Surrey is seeking a Student Services Centre Assistant Manager (Enquiry Management) to lead the central point of contact for non-academic enquiries. The role requires a commitment to excellent customer service and the ability to innovate using IT, with strong organisational and interpersonal skills.

The post is based in Egham, Surrey, on-site, full-time and fixed-term until March 2028.

Qualifications

• Commitment to delivering excellent customer service.
• Proven ability to innovate; utilise excellent IT, organisational and interpersonal skills.
• Ability to work under pressure and respond quickly to changing requirements.

Responsibilities

• Collaborate with colleagues across Professional Services to ensure a well-co-ordinated service for students.

Skills

Customer service

IT skills

Organisational skills

Interpersonal skills

Work under pressure

Job description

Student Services Centre Assistant Manager (Enquiry Management)

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Fixed-Term (until March 2028)

Applications are invited for the post of Student Services Centre Assistant Manager (Enquiry Management) in the Student Administration Directorate.

Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.

The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.

Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.

The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.

In return we offer a highly competitive rewards and benefits package including:

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.

Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

This position is not eligible for hybrid working.

For an informal discussion about the post, please contact Bryony Jones on [e-mail].

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail]

Please quote the reference: 1026-338

Closing Date: 23:59, Sunday 1 November 2026

Interview Date: Friday 13 November 2026

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Company: Royal Holloway University of London Salary: £41,374 to £48,639 a year Hours: Full-time Location: Surrey, TW20 0EX Working pattern: On-site Job type: Contract Posting date: 7 Oct 2026 Closing date: 1 Nov 2026