Welfare Consultant

Exeter; Exeter; Hybrid; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Flexible working opportunities

Generous annual leave

Competitive pension contributions

Health and wellbeing initiatives

Sustainability focus

Job summary

University of Exeter is seeking a Welfare Consultant for a part-time 0.8FTE maternity cover, based across Streatham and St Lukes campuses. The role involves evening work (until 7pm) on some days and one weekend in four (9-5). DBS check required. Salary starts at bottom of Grade F (pro-rata).

The post sits in Wellbeing Services within Education and Academic Services, offering pastoral and welfare support to students and collaboration with staff across campuses.

Qualifications

• Exceptional interpersonal skills and a resilient, solution‑focused approach are essential.
• Ability to provide first response and coordinate welfare support with colleagues and external agencies.

Responsibilities

• Act as the first point of contact during the evening shift and respond to student welfare concerns.
• Coordinate appropriate Support and signpost to specialist services as needed.
• Liaise with university staff, security and external agencies to ensure student safety.
• Provide advice and support to staff and contribute to policy development.

Skills

Interpersonal skills

Resilience

Solution-focused

Job description

About The Role

Welfare Consultant

This part-time (0.8FTE) post is available immediatelyon a fixed term basis till October 2027 as a maternity cover.

The starting salary will be from the bottom of Grade F, (pro-rata), depending on knowledge, skills and experience.

Please note this role is subject to a DBS check. At the University of Exeter, we are committed to the safeguarding and welfare of children, young people, and vulnerable adults. We expect all our staff to share this commitment.

You will be expected to work until 7pm on some evenings and one weekend in four, 9-5pm.

This post will involve supporting the welfare team across the Streathamand St Lukes campus, where many students are enrolled on regulated programmes

This post plays a key part in the University's offering of pastoral and welfare support for students. You will act as the first point of contact on this evening shift, providing first response for students experiencing personal problems and difficulties, and will coordinate a response and provide support which is tailored to individual students' needs, signposting and referring to specialist support. This will include responding to mental health crises, liaising with other University staff and external agencies as appropriate.

You will sit within Wellbeing Services and report to the Welfare Pathway Lead, but your work will involve extensive networking and liaison with individuals in student residences, security services, academic colleges and across a range of other services. In addition to working directly with students, you will offer advice and support to other members of staff, and will also have the opportunity to contribute to the development of policies and procedures.

We are seeking candidates who are able to combine skills with exceptional interpersonal skills, a resilient attitude, and a practical, solution-focused approach. In return we will provide an exciting, varied and rewarding role within a dynamic and supportive team, committed to providing the best possible experience for our students.

About The Division

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39 - 41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do