Student Engagement & Support Specialist

University of Leicester; Leicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

University of Leicester is seeking a Student Engagement Administrator to join the College Student Experience Team on campus. You will provide professional information, guidance and signposting across personal, pastoral and programme matters, delivering a high-quality front-line service for students.

You will monitor attendance and engagement, handle enquiries, maintain records, and assist with mitigating circumstances, appeals, and panels.

Qualifications

• Relevant academic or vocational qualifications.
• Experience in student support administration where discretion and confidentiality are essential.
• Excellent IT, written and verbal communication skills.
• Able to communicate effectively with a wide range of colleagues and manage a high volume of enquiries.

Responsibilities

• Monitor student attendance and engagement.
• Respond to enquiries and maintain accurate student records.
• Administer mitigating circumstances and appeals; support attendance and engagement panels.
• Prepare communications, guidance materials, workshops and events.
• Collaborate with the wider Professional Services team to support busy periods.

Skills

Customer service

Administration experience

Communication skills

Teamwork

Education

Relevant qualification (academic or vocational)

Tools

Blackboard

University systems

Job description

University of Leicester is seeking a Student Engagement Administrator to join the College Student Experience Team on campus. You will provide professional information, guidance and signposting across personal, pastoral and programme matters, delivering a high-quality front-line service for students.

You will monitor attendance and engagement, handle enquiries, maintain records, and assist with mitigating circumstances, appeals, and panels.