Student Conduct & Appeals Coordinator

University of Leicester; Leicester Forest East; On-site; GBP 28,000 - 42,000; Full time

Job summary

University of Leicester is seeking a proactive Student Conduct and Complaints Coordinator to support the efficient operation of student conduct and complaints procedures. The role involves coordinating casework, supporting panels and appeals, and handling enquiries from students and staff with meticulous record keeping.

The successful candidate will manage confidential information with discretion, draft formal letters, and contribute to process reviews, ensuring compliance with university

Qualifications

• Experience managing competing priorities in a busy environment.
• Ability to handle sensitive and confidential information.
• Strong written and verbal communication alongside clear procedural guidance.

Responsibilities

• Coordinate casework for student conduct and complaints.
• Support formal panels and appeals processes.
• Manage enquiries from students and staff.
• Maintain accurate records and documentation across procedures.
• Contribute to review and development of guidance for staff and students.

Skills

Organisational skills

Administrative skills

Stakeholder management

Communication skills

Record keeping

Tools

Microsoft Office

Document management

Job description

University of Leicester is seeking a proactive Student Conduct and Complaints Coordinator to support the efficient operation of student conduct and complaints procedures. The role involves coordinating casework, supporting panels and appeals, and handling enquiries from students and staff with meticulous record keeping.

The successful candidate will manage confidential information with discretion, draft formal letters, and contribute to process reviews, ensuring compliance with university