Student Experience & Reception Coordinator

Dunhillmedical; Sheffield; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Flexible working

Discounts

Job summary

The University of Sheffield is seeking an Education and Student Experience Assistant to join our team on site. You will welcome and assist students and staff, handle enquiries, and support a range of administrative processes to ensure a smooth student journey.

You will contribute to organising events, manage information systems, and provide high-quality customer service across the school’s activities. The role requires excellent communication, time-management and a proactive, flexible approach.

Qualifications

• Educated to GCSE level (or equivalent experience).
• Excellent customer service skills in a busy reception/customer-facing environment.
• Ability to manage multiple tasks with accuracy and timeliness.

Responsibilities

• Be the first point of contact on the school’s reception for enquiries by Students, staff and visitors.
• Handle sensitive student-related matters with signposting to appropriate sources.
• Compile and update student records using university information systems and manage letters.
• Respond to general information requests and escalate complex queries.
• Plan and organise events, including induction activities and graduation.

Skills

Customer service

Interpersonal skills

Time management

Communication skills

Education

GCSE level

Tools

Microsoft Office

Google Workspace

Blackboard

Job description

The University of Sheffield is seeking an Education and Student Experience Assistant to join our team on site. You will welcome and assist students and staff, handle enquiries, and support a range of administrative processes to ensure a smooth student journey.

You will contribute to organising events, manage information systems, and provide high-quality customer service across the school’s activities. The role requires excellent communication, time-management and a proactive, flexible approach.