Student Success & Learning Experience Coordinator

University of Manchester; Manchester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across all depts.

Purple Place employee discount

Job summary

The University of Manchester is seeking a Teaching Learning and Student Experience Coordinator to coordinate the delivery of high-quality teaching, learning and student experience administration within the Information, Advice and Guidance team. This student-facing role requires on-campus presence for the majority of the working week, with flexibility to work evenings when needed.

You will coordinate student support, engagement and development initiatives and help develop the Academic Advisor

Qualifications

• Relevant knowledge and experience in teaching and learning or student administration policies.
• Experience of working in a customer service environment.
• Ability to supervise staff and coordinate work activities.
• Flexible and responsive to customer needs with excellent communication and confidentiality.
• Excellent organisational skills to prioritise multiple tasks in a busy environment.

Responsibilities

• Coordinate the delivery of student-facing Information, Advice and Guidance services across email, telephone and face-to-face enquiries.
• Supervise and coordinate administrative colleagues and defined areas of activity, including work allocation, staff rotas, training and acting as a point of reference for the team.
• Coordinate student support, engagement and development initiatives, including peer mentoring, engagement with societies, student representatives, wellbeing activity and student voice work.
• Support the coordination and development of the Academic Advisor scheme across undergraduate and postgraduate taught programmes.

Skills

Customer service experience

Staff supervision

Excellent communication skills

Organisational skills

Job description

The University of Manchester is seeking a Teaching Learning and Student Experience Coordinator to coordinate the delivery of high-quality teaching, learning and student experience administration within the Information, Advice and Guidance team. This student-facing role requires on-campus presence for the majority of the working week, with flexibility to work evenings when needed.

You will coordinate student support, engagement and development initiatives and help develop the Academic Advisor