Student Experience & Front Desk Coordinator

The University of Sheffield; Sheffield; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Hybrid working

Pension scheme

Discounts

Staff networks

Job summary

The University of Sheffield is seeking an organised administrator to join the Education and Student Experience team. You will be the first point of contact on the school’s reception, handling enquiries from students, staff and visitors, and providing frontline support to ensure an outstanding student experience.

You will manage a range of administrative tasks, maintain accurate records, and support events, exams, and timetabling while working flexibly in a busy environment.

Qualifications

• Educated to GCSE level (or equivalent experience).
• Previous experience of working within a reception or customer service environment.
• Excellent customer service skills in person, by phone and email.
• Ability to carry out effective administrative duties in a busy environment.
• Commitment to working flexibly, including prioritising urgent or unscheduled tasks.
• Excellent interpersonal skills with sensitive verbal and non-verbal communication.
• Proven IT skills, with experience of Microsoft and Google packages.
• Ability to work as part of a team, while using own initiative.
• Ability to maintain information with high accuracy and attention to detail.
• Assessment/test as part of selection.

Responsibilities

• Be the first point of contact at the school’s reception and handle enquiries from students, graduates, staff and visitors.
• Signpost and refer confidential student-related matters to relevant information sources or services.
• Compile and collate student information using information systems and assist with inputting marks and updating records.
• Respond to general information requests and refer complex queries to colleagues.
• Plan and organise events, including welcome activities and graduation support.
• Administer ethics applications and related processes for in-curricular activities.
• Support Extenuating Circumstances and Extensions processes, referring complex cases as required.
• Provide high quality administrative service for education and student experience meetings, including diary management and minute taking.
• Carry out general admin duties to support Education and Student Experience and cross-team collaboration.
• Provide first line support for Blackboard queries and assist in setting up assessment groups.
• Liaise with other schools and professional services to provide joined-up student service.
• Suggest improvements to school processes to enhance student and staff experience.
• Support colleagues to deliver the full remit of responsibilities in a timely manner.

Skills

Customer service

Interpersonal communication

IT literacy

Attention to detail

Teamwork

Education

GCSE level or equivalent

Tools

Microsoft Office

Google Workspace

Job description

The University of Sheffield is seeking an organised administrator to join the Education and Student Experience team. You will be the first point of contact on the school’s reception, handling enquiries from students, staff and visitors, and providing frontline support to ensure an outstanding student experience.

You will manage a range of administrative tasks, maintain accurate records, and support events, exams, and timetabling while working flexibly in a busy environment.