Student Experience & Learning Support Assistant

The University of Manchester; Manchester; In loco; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous employer pension contribution

Christmas closure across departments

Purple Place employee discount

Descrizione del lavoro

The University of Manchester is seeking a permanent, full-time Teaching, Learning and Student Experience Assistant (Student Support) within the Education Development team. The role is 35 hours per week and includes admissions support and ongoing student assistance for online and blended learners in the UK and overseas.

You will work in a collaborative team, using MS Word, Excel, Outlook and Canvas to handle queries by phone, email or web conferencing, and assist with enrollment, records and

Competenze

• Experience in admin/customer support and handling queries by phone, email or web conferencing.
• Ability to work in a team and maintain confidentiality.
• Experience supporting online services or students in education is an advantage.
• Good computing skills with MS Word, Excel, Outlook and online meeting software.
• Willingness to undertake further technical training.

Mansioni

• Act as the first point of contact for students and provide information, guidance on routine matters.
• Assist students with registration/enrolment, Canvas interactions, and maintaining records.
• Process applications and admissions records according to criteria.
• Provide administrative support to the team as directed by the coordinator.
• Generate bespoke correspondence and maintain accurate records.

Conoscenze

Admin experience

Customer support

Query handling

Team player

Confidentiality

MS Office

Online learning tools

Strumenti

MS Word

MS Excel

MS Outlook

Canvas

Web conferencing

Descrizione del lavoro

The University of Manchester is seeking a permanent, full-time Teaching, Learning and Student Experience Assistant (Student Support) within the Education Development team. The role is 35 hours per week and includes admissions support and ongoing student assistance for online and blended learners in the UK and overseas.

You will work in a collaborative team, using MS Word, Excel, Outlook and Canvas to handle queries by phone, email or web conferencing, and assist with enrollment, records and