Student Engagement Administrator

University of Leicester; Leicester; On-site; GBP 26,000 - 34,000; Full time

Job summary

University of Leicester is seeking a Student Engagement Administrator to join the College Student Experience Team on campus. You will provide professional information, guidance and signposting across personal, pastoral and programme matters, delivering a high-quality front-line service for students.

You will monitor attendance and engagement, handle enquiries, maintain records, and assist with mitigating circumstances, appeals, and panels.

Qualifications

• Relevant academic or vocational qualifications.
• Experience in student support administration where discretion and confidentiality are essential.
• Excellent IT, written and verbal communication skills.
• Able to communicate effectively with a wide range of colleagues and manage a high volume of enquiries.

Responsibilities

• Monitor student attendance and engagement.
• Respond to enquiries and maintain accurate student records.
• Administer mitigating circumstances and appeals; support attendance and engagement panels.
• Prepare communications, guidance materials, workshops and events.
• Collaborate with the wider Professional Services team to support busy periods.

Skills

Customer service

Administration experience

Communication skills

Teamwork

Education

Relevant qualification (academic or vocational)

Tools

Blackboard

University systems

Job description

About the role

As a Student Engagement Administrator, you will be part of the College Student Experience Team, providing an effective, customer-focused frontline support service for students. You will offer professional information, guidance and signposting across a range of personal, pastoral and programme-related matters, working closely with colleagues in student engagement, welfare and other support services to ensure students receive appropriate support.
You will play an important role in monitoring student attendance and engagement, responding to enquiries and maintaining accurate student records. You will also administer mitigating circumstances and appeals, support weekly attendance and engagement panels, and prepare communications, guidance materials, workshops and events. Alongside your own responsibilities, you will contribute to the wider Professional Services team, sharing ideas for continuous improvement and providing support during busy periods of the academic year.

About you

You will have relevant academic or vocational qualifications alongside experience in a relevant role, including experience within student support administration where discretion and confidentiality are essential. You will be confident supporting a wide range of student needs, developing effective working relationships across an organisation, and maintaining systems and accurate records. Experience of University systems, regulations, processes and procedures, or knowledge of Blackboard, would be advantageous.
With excellent IT, written and verbal communication skills, you will be able to communicate effectively with a wide range of colleagues and manage a high volume of enquiries while maintaining a consistently high-quality service. You will be organised, flexible and solution-focused, comfortable adapting to change and able to prioritise effectively. You will also be confident working collaboratively as part of a team while using your own initiative when required.

Additional information

Informal enquiries are welcomed and should be directed toJo Hately at [e-mail]

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Vacancy terms

Full time or job share considered, permanent