Student Engagement Adviser

Manchester Metropolitan University; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading university in the UK seeks a Student Engagement Adviser to support student retention and success. This role involves reaching out to students needing assistance and guiding them towards the appropriate services. The ideal candidate will possess strong communication skills and a commitment to improving student experiences. A proactive and empathetic approach is essential for this position within a fast-paced environment. Applicants should be motivated by supporting students and delivering high-quality service to contribute to the university's inclusive culture.

Benefits

Flexible working arrangements

Mentoring programmes

Professional development opportunities

Qualifications

• Motivated by supporting students and improving their experience.
• Able to build rapport quickly and handle sensitive situations.
• Pride in delivering high customer service standards.

Responsibilities

• Contact students needing support and guide them to help.
• Work closely with Personal Tutors and academics.
• Maintain accurate records, assist with tutor allocations.
• Support continuous improvement of engagement processes.

Skills

Strong communication skills

Empathetic approach

Understanding of factors affecting student engagement

Commitment to helping students succeed

Job description

Overview

Join our Student Engagement Team and make a real difference to student success.

Student engagement is at the heart of student success. Our Student Engagement Team plays a vital role in ensuring students feel supported, connected and able to succeed throughout their academic journey. We work proactively with students and colleagues across the University to identify barriers, provide early intervention and create a positive, inclusive student experience.

If you enjoy working in a fast‑paced, people‑focused environment and want to make a tangible difference to students' lives, this could be an ideal opportunity for you.

We\'re looking for a passionate individual to help students thrive. Our team monitors engagement, reaches out to those who may need support, and connects them with the right services. You\'ll play a key role in reducing barriers to success and improving the student experience.

About the Role

Working as part of a central Student Engagement team, as a Student Engagement Adviser, you will play a proactive and student‑focused role in supporting engagement, retention and success across the University.

What you\'ll do

• Contact students identified as needing support and guide them to the right help.
• Work closely with Personal Tutors, academics, and professional services.
• Maintain accurate records and assist with tutor allocations and appointments.
• Support continuous improvement of engagement processes.

About you

You will be motivated by supporting students and improving their experience, bringing a positive, empathetic and proactive approach to your work. Comfortable engaging with a diverse student population, you will be able to build rapport quickly, handle sensitive situations with care and work collaboratively with colleagues across the University. You will take pride in delivering a high standard of customer service and contributing to continuous improvement within a fast‑paced, student‑focused environment.

You will have

• Strong communication skills and an empathetic approach
• An understanding of the factors that affect student engagement
• A genuine commitment to helping students succeed

If you\'re passionate about supporting students and creating positive change, we\'d love to hear from you.

To Apply

Please apply with your CV and a short cover letter outlining your suitability to the role.

For informal queries about the role please contact Student Experience Manager, Stephen Carr ([e-mail])

Further information

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.

This vacancy is expected to attract a high volume of applications. Therefore, under the Disability Confident Scheme, only disabled people who apply under the scheme and best meet the essential criteria will be offered an interview.