Student Case Management Administrator

Manchester Metropolitan University; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK-based higher education institution is seeking a Student Case Management Administrator to provide essential support for investigating academic appeals and complaints. The ideal candidate will possess strong communication and organizational skills, demonstrating a commitment to improving the student experience. This fixed-term position offers a chance to develop skills in a dynamic university environment, with an emphasis on diversity and inclusion. Flexible working arrangements and support for all applicants are welcomed.

Benefits

Flexible working arrangements

Professional development opportunities

Mentoring programmes

Qualifications

• Commitment to improving the experience of university students.
• Excellent standard of written English.
• Ability to manage a complex and varied workload.

Responsibilities

• Support the investigation of academic appeals and student complaints.
• Ensure a high-quality professional service for students and staff.

Skills

Attention to detail

Communication skills

Organisational skills

Job description

About the Department:

The Student Case Management Team handle a wide variety of student casework. It is the central department responsible for student appeals, complaints, misconduct and Fitness to Practise cases. The team also manages the University’s involvement in cases that go to the Independent Adjudicator for Higher Education (the OIA).

Working in this team provides potential to develop investigatory and problem solving skills in a very interesting area that involves all aspects of student life, from across the University. The team is also responsible for identifying potential improvements to the student experience at Manchester Met arising from cases.

About the Role:

The Student Case Management Administrator provides the support that underpins the investigation of academic appeals, student complaints and misconduct-related casework at an institutional level, ensuring a high quality professional service for students and staff.

This post offers an excellent opportunity for an individual with the potential to develop their administrative skills in an interesting area of University work. This is a fixed term, anticipated to end 27 November 2026.

For more information regarding the role please contact Student Casework Manager, Lucy Bates-Holmberg, via [e-mail]

About You:

We are looking for an individual who:

• can show commitment to improving the experience of university students
• has excellent attention to detail and communication skills.
• can provide administrative support in a professional environment
• be able to manage a complex and varied workload.
• has an excellent standard of written English and excellent organisational skills.

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring. We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.

We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.

Further information

Manchester Metropolitan University fosters an inclusive culture of belonging that promotes equity and celebrates diversity. We value a diverse workforce for the innovation and diversity of thought it brings and welcome applications from all local and international communities, including Black, Asian, and Minority Ethnic backgrounds, disabled people, and LGBTQ+ individuals.

We support a range of flexible working arrangements, including hybrid and tailored schedules, which can be discussed with your line manager. If you require reasonable adjustments during the recruitment process or in your role, please let us know so we can provide appropriate support.

Our commitment to inclusivity includes mentoring programmes, accessibility resources, and professional development opportunities to empower and support underrepresented groups.

Manchester Met is a Disability Confident Leader and, under this scheme, aims to offer an interview to disabled people who apply for the role and meet the essential criteria as listed in the attached Job Description for that vacancy.