Student Administrator

School of Computer Science and Engineering, Bangor University; Bangor; On-site; GBP 26,000 - 30,000; Full time

Job summary

A UK university is seeking a Student Administrator to provide vital administrative support within the Student Administration team. The role involves managing assessments, graduation processes, and responding to student queries in a supportive environment. Candidates should have strong organizational skills, attention to detail, and previous experience in handling student inquiries. This permanent, full-time position offers a salary between £26,942 and £29,959 per year, starting in February 2026.

Qualifications

• Previous experience dealing with queries from students and academic staff.
• Understanding of equality, data protection, and freedom of information legislation.
• Experience in an office/administrative environment.

Responsibilities

• Provide administrative support across student administration activities.
• Manage assessment and examination processes.
• Deliver high-quality customer service to students and staff.

Skills

Excellent organisational skills

Attention to detail

Customer service

Education

2 AS Levels or 1 A Level or NVQ level 3

Tools

Microsoft Office Suite

Job description

Job Number: BU03926
School/Department: Student Services: Student Administration
Grade: 5
Salary: £26,942 - £29,959 p.a.
Contract Duration: Permanent
Responsible to: Senior Officer: Student Administration
Closing Date: 05‑01‑2026

Make a difference to the student experience at Bangor University. We are looking for an enthusiastic and organised Administrator to join our Student Administration team on a permanent, full‑time basis. This is a fantastic opportunity to be part of a supportive, student‑focused environment where your contribution will help shape a positive experience for all students at Bangor.

As a Student Administrator you will provide vital administrative support across a range of activities, including managing the assessment and examination processes right through to awards and graduation, as well as support for key University activities such as registration and enrolment. You’ll also contribute to the delivery of services in the Hub, dealing with student queries efficiently and professionally, and helping to ensure that every student receives clear, timely, and friendly support.

We’re looking for someone who has excellent organisational skills and attention to detail, enjoys working as part of a team providing high‑quality customer service, is comfortable handling routine administrative tasks and managing competing priorities, and can communicate clearly and effectively with a wide range of people. Previous experience of dealing with queries and providing information to students and academic staff is essential.

Candidates should be educated to 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area (e.g. Customer Service or Business Administration) or possess equivalent experience.

The successful candidate will be expected to commence in February 2026. The ability to communicate in Welsh is desirable for this post. Applications will also be considered to carry out this role on a part‑time or job‑share basis. Applications will only be accepted via our online recruitment website, jobs.bangor.ac.uk. In cases of access issues due to disability, paper application forms are available by telephone [phone]. Closing date for applications: 5 January, 2026. Informal enquiries: Gillian Griffith, Registry Manager: Student Administration, email: [e-mail], Tel: [phone].

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas: Registry, Student Life and Campus Services.

Registry oversees student administration and business support, leads on quality assurance, academic enhancement and curriculum management. Student Life encompasses a wide range of student‑facing services such as wellbeing, library collections, residential life, student success and the student experience team. Campus Services is responsible for the University’s day‑to‑day operational environment, including facilities, catering, sport, the nursery and the security and response team.

Purpose of the Job

Student Administrators deliver high‑quality administrative support across the student lifecycle, working partly from a new Hub to provide a first‑class service that supports an excellent student experience. The postholder will handle student records, registrations, enrolments, withdrawals, assessment data, coursework and examinations, timetables, graduation schedules, award and transcript production and report preparation for exam boards and special circumstances panels. The role involves responding to in‑person, Microsoft Teams and Request Centre queries, ensuring accurate information is provided and processes are completed efficiently.

Main Duties and Responsibilities

Specific Duties of the Role

• Support the administration of programmes across the Institution, including pre‑registration, student records maintenance, Blackboard queries, module evaluations, online enrolment, PGR annual review, suspensions, withdrawals, induction of new students and thesis submission.
• Administer all submitted coursework – follow up on non‑submission and collate files for external examiner review.
• Administer examinations – prepare exam papers, liaise with external examiners, enter marks, manage viva process, arrange exam adjustments, produce exam board and special circumstances reports.
• Liaise with academic staff and the timetable unit to enable coherent teaching timetables. Liaise with staff for exam timetables and graduation schedules.
• Participate in a rotating hub staff schedule delivering a bilingual service.
• Perform any other duties appropriate to the grade, as directed by line management.

Duties Common Across Grade 5 Roles in the Directorate

• Coordinate and manage meetings, events and schedules to support team objectives and student needs.
• Provide front‑line support to students, staff and external stakeholders, handling inquiries and directing them to appropriate services, ensuring a high standard of customer service.
• Assist in producing clear, accessible written communication materials, including emails and student resources.
• Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies.
• Compile, monitor and report on data to support evidence‑based decision‑making.
• Resolve inconsistencies or errors in data and safeguard confidential information.
• Address routine problems promptly and provide advice to students and staff in line with established procedures.
• Escalate complex issues or potential risks to senior colleagues, ensuring timely follow‑up and resolution.
• Collaborate with colleagues across teams and departments to support joined‑up service delivery and facilitate new system implementation.
• Support university‑wide events such as open days and graduation ceremonies.
• Communicate clearly and effectively with internal and external stakeholders, facilitating seamless operations.
• Participate in audits, reviews and other compliance activities, maintaining proper documentation.
• Comply with University equal opportunities policies, Dignity at Work, Study Policy, Welsh Language Policy, Welsh Language Standards and relevant legal and financial policies.

Person Specification

Essential

• Qualifications: 2 AS Levels or 1 A Level or NVQ level 3 in a relevant subject area (e.g. Customer Service or Business Administration) or equivalent experience.
• Experience: previous experience of dealing with queries and providing information to students and academic staff.
• Understanding of equality, data protection and freedom of information legislation.
• Experience in an office/administrative environment and decision‑making based on relevant information.
• Experience developing and implementing administrative systems and procedures.
• Experience managing student data or similar large data sets.
• Skills: ability to provide appropriate advice confidently and confidentially. Proficient in Microsoft Office (Word, Excel, Access, etc.). Understanding of and ability to explain terms used in own area of work.
• Recognises limits of own responsibility or ability and accepts feedback positively.
• Complies with health and safety policies and procedures.

Desirable

• ECDL Qualification.
• NVQ level 4 in a relevant subject area.
• Understanding of internal and external factors impacting the service, culturally diverse needs and academic regulations.
• Proficient in University systems (e.g., Banner, MyBangor, BI).
• Welsh language skills.

General

The University is committed to supporting and promoting equality and diversity, creating an inclusive working environment. We strive to develop a workforce from all sections of the community and promote the use of Welsh. We comply with the Welsh Language Standards and are committed to equality of opportunity. All applications will be treated equally.

We are a member of Advance HE’s Athena SWAN Gender Equality charter and hold a Silver award. We are a Disability Confident employer.

All offers are subject to proof of eligibility to work in the UK and satisfactory references. Applicants must explain the basis upon which they will be able to live and work in the UK legally on the commencement date. For visa information: https://www.gov.uk/browse/visas-immigration/work-visas.

Applicants on the University’s Redeployment Register with a reasonable skills match will receive prior consideration.