Strategic Technical Customer Success Manager (Associate)

LexisNexis Risk Solutions; London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening and medical benefits

Contributory pension scheme

Employee Assistance Programme

Access to learning & development resources

Job summary

A leading risk assessment and solutions firm is seeking an Associate Technical Customer Success Manager in London. This role involves managing customer relationships, coordinating technical activities, and ensuring optimal usage of the RiskNarrative product. Ideal candidates have experience in customer success and technical project management, with a strong analytical mindset. The position includes competitive benefits and a full-time contract.

Qualifications

• Experience in customer engagement/success with SaaS platforms.
• Exceptional technical skills with a client-first approach.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Support management and optimization of existing customers.
• Deliver outstanding customer experience to maximize ROI.
• Collaborate with customers to understand business needs.

Skills

Customer relationship skills

Technical project management

Analytical skills

Problem-solving skills

Experience with APIs

Job description

A leading risk assessment and solutions firm is seeking an Associate Technical Customer Success Manager in London. This role involves managing customer relationships, coordinating technical activities, and ensuring optimal usage of the RiskNarrative product. Ideal candidates have experience in customer success and technical project management, with a strong analytical mindset. The position includes competitive benefits and a full-time contract.