Strategic Technical Customer Success Lead

EY; Birmingham; On-site; GBP 95,000 - 135,000; Full time

Job summary

EY is seeking an Associate Director, Technical Customer Success Manager to lead strategic accounts with a focus on technical health, security and risk management. You will collaborate with CSMs, product and engineering teams to drive secure adoption and measurable business value.

The role requires senior advisory skills, cross-functional leadership and the ability to translate complex technical issues into business implications for executive audiences.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• 8–12 years in customer success management or technical advisory roles.
• Experience in cloud security, data protection and risk management.
• Ability to communicate risk to senior leaders and coordinate outcomes.

Responsibilities

• Own account technical health across adoption, performance, security posture and risks.
• Define health indicators, thresholds and executive reporting.
• Coordinate mitigation with governance and delivery teams.
• Lead technical coordination for incidents and escalations with stakeholders.
• Partner with CSMs to build outcome-based success plans and value realization.
• Guide onboarding, integration and security-ready deployment for priority capabilities.
• Communicate measurable outcomes to support renewal and growth.

Skills

Cloud platforms

Enterprise architecture

Cybersecurity

Identity management

Data protection

APIs

Tech operations

Education

Bachelor's degree or equivalent

Job description

EY is seeking an Associate Director, Technical Customer Success Manager to lead strategic accounts with a focus on technical health, security and risk management. You will collaborate with CSMs, product and engineering teams to drive secure adoption and measurable business value.

The role requires senior advisory skills, cross-functional leadership and the ability to translate complex technical issues into business implications for executive audiences.