Strategic Customer Success Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Reading; On-site; GBP 60,000 - 72,000; Full time

Benefits offered by this job

20% annual bonus

Collaborative culture

Direct access to leadership

Job summary

A dynamic technology firm in Reading seeks a Customer Success Manager to shape the CS function and manage strategic relationships with over 20 clients. The ideal candidate has 5+ years in Customer Success within SaaS, demonstrates strong collaborative skills, and is comfortable in a fast-paced environment. The role offers a base salary of £60k with an additional potential £12k bonus, working alongside visionary leadership in an evolving startup phase.

Qualifications

• 5+ years in Customer Success, ideally in SaaS.
• Proven ability to build trust and coach junior talent.
• Experience with CS tools and CRM platforms.

Responsibilities

• Own relationships with 20+ strategic clients.
• Drive churn reduction and elevate customer experience.
• Collaborate with cross-functional teams to implement transformation plans.

Skills

Customer Success

Account Management

Client Services

Cross-functional collaboration

Change management

Analytical skills

Tools

Planhat

Salesforce

Job description

A dynamic technology firm in Reading seeks a Customer Success Manager to shape the CS function and manage strategic relationships with over 20 clients. The ideal candidate has 5+ years in Customer Success within SaaS, demonstrates strong collaborative skills, and is comfortable in a fast-paced environment. The role offers a base salary of £60k with an additional potential £12k bonus, working alongside visionary leadership in an evolving startup phase.