Senior Technical Customer Success Leader

EY; Greater London; Hybrid; GBP 125,000 - 210,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Flexible vacation policy

Job summary

EY is seeking an Associate Director, Technical Customer Success Manager to lead technical health and risk management for strategic accounts in a global, interconnected environment. You will partner with CS, product, and security teams to drive secure adoption, define health metrics, and deliver executive‑level reporting on business impact.

You will guide onboarding, integration, and operational readiness for priority capabilities, removing blockers and delivering measurable value while enabling

Job description

EY is seeking an Associate Director, Technical Customer Success Manager to lead technical health and risk management for strategic accounts in a global, interconnected environment. You will partner with CS, product, and security teams to drive secure adoption, define health metrics, and deliver executive‑level reporting on business impact.

You will guide onboarding, integration, and operational readiness for priority capabilities, removing blockers and delivering measurable value while enabling