Senior Technical Customer Success Architect

EY; City Of London; On-site; GBP 120,000 - 190,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off options

Flexible vacation policy

Job summary

EY is seeking a Technical Customer Success Manager in London to drive technical health, secure adoption and value realization across strategic accounts. You will partner with CSMs, product and engineering teams to translate performance into measurable business outcomes.

The role requires leading architectural reviews, governance discussions and protection planning in a global, matrixed environment while advocating risk-aware perspectives and credible client outcomes.

Qualifications

• Bachelor level degree or equivalent experience in a technical field.
• 8–12 years in customer success management, technical account management, or related roles.
• 5+ years in senior customer-facing technical roles with enterprise/global scope.
• Experience across cloud security, identity, data protection, resilience or risk.

Responsibilities

• Own account technical health across adoption, utilization, incidents and security posture.
• Define health indicators, thresholds and action plans; lead health reviews and executive reporting.
• Coordinate mitigation with governance and delivery teams across the lifecycle.
• Lead technical coordination for major incidents and escalations.

Skills

Cloud platforms

Enterprise architecture

Cybersecurity

IAM

Data protection

Risk management

Stakeholder management

Education

BSc/BA in CS or related

Tools

DevSecOps

CI/CD

Security frameworks

Job description

EY is seeking a Technical Customer Success Manager in London to drive technical health, secure adoption and value realization across strategic accounts. You will partner with CSMs, product and engineering teams to translate performance into measurable business outcomes.

The role requires leading architectural reviews, governance discussions and protection planning in a global, matrixed environment while advocating risk-aware perspectives and credible client outcomes.