Customer Success Lead | Product & Analytics

Loqsea Technology; England; On-site; GBP 52,000 - 78,000; Full time

Job summary

A modern technology company in the United Kingdom seeks a Customer Success Manager/Business Analyst to drive client adoption of their platform. This mid-senior level role combines customer success strategies with business analysis, ensuring clients derive maximum value. Ideal candidates will have significant experience in client-facing roles within financial or commodities trading, along with strong analytical and communication skills.

Qualifications

• 5+ years in client facing role with experience in customer success and product development.
• Strong understanding of derivatives trading workflows and CTRM systems.
• Excellent communication skills for both technical and non-technical audiences.

Responsibilities

• Act as the primary customer advocate, ensuring clients achieve their goals.
• Lead onboarding and implementation, including configuration and training.
• Monitor client health metrics and proactively address risks.

Skills

Client-facing Role

Customer Success

Product Development

Communication Skills

Analytical Mindset

Tools

Excel

Job description

A modern technology company in the United Kingdom seeks a Customer Success Manager/Business Analyst to drive client adoption of their platform. This mid-senior level role combines customer success strategies with business analysis, ensuring clients derive maximum value. Ideal candidates will have significant experience in client-facing roles within financial or commodities trading, along with strong analytical and communication skills.