Senior Advisory Customer Success Leader – Global Accounts

Nuix; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology company is seeking a Senior Customer Success Manager to enhance relationships across major advisory firms. This role focuses on driving customer value, engagement, and successful outcomes through collaboration with internal teams. Ideal candidates will have over 7 years in Customer Success within advisory sectors and experience managing complex stakeholder accounts. The role allows for a hybrid work model, requiring on-site presence in London three days a week.

Qualifications

• 7+ years of experience in Customer Success, Professional Services, Advisory, Legal Operations, eDiscovery, or related sectors.
• Experience working with large advisory firms like Deloitte, KPMG, PwC, EY.
• Proven track record of managing complex accounts with multiple stakeholders.

Responsibilities

• Develop engagement plans for large professional services organisations.
• Serve as the primary post-sales contact for measurable outcomes.
• Collaborate with cross-functional teams to ensure delivery across regions.

Skills

Customer Success

Professional Services

Relationship Management

Stakeholder Engagement

Job description

A technology company is seeking a Senior Customer Success Manager to enhance relationships across major advisory firms. This role focuses on driving customer value, engagement, and successful outcomes through collaboration with internal teams. Ideal candidates will have over 7 years in Customer Success within advisory sectors and experience managing complex stakeholder accounts. The role allows for a hybrid work model, requiring on-site presence in London three days a week.