Senior Technical Account Manager - Client Success

LexisNexis Risk Solutions; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Health screening

Private medical benefits

Life assurance

Pension scheme

Share option scheme

Travel season ticket loan

Electric Vehicle scheme

Dental insurance

Parental leave

Job summary

LexisNexis Risk Solutions in London is seeking a proactive Customer Support professional to act as the first point of contact for clients, managing incidents to SLA timelines and coordinating with multiple stakeholders to provide timely guidance and resolutions.

You will analyze client needs, document technical requirements, escalates when needed, and support on-site visits. Strong communication and problem-solving are essential in this role.

Qualifications

• Minimum 3+ years in technical customer support or consulting role.
• Experience with banking/compliance environments is a plus.
• Willingness to travel domestically and internationally.

Responsibilities

• Communicate with client technical and business teams to gather requirements and provide technical recommendations.
• Monitor client transactions, perform analysis, and suggest process and software optimizations.
• Document technical requirements and implementation specs for clients and coordinate with internal teams.
• Provide status updates, root-cause analysis, and SLA metrics.
• Lead and manage critical support escalations across teams and stakeholders.
• Create and maintain knowledge bases (Confluence, SharePoint) and mentor colleagues.
• Coordinate with product management on requested enhancements and improvements.

Skills

Communication skills

Analytical thinking

Problem solving

Stakeholder management

On-call readiness

Project coordination

Education

Degree in Computer Science

Degree in MIS/Engineering/Business

Tools

Salesforce

Jira

Confluence

SQL Server

MySQL

XML

IIS

Job description

LexisNexis Risk Solutions in London is seeking a proactive Customer Support professional to act as the first point of contact for clients, managing incidents to SLA timelines and coordinating with multiple stakeholders to provide timely guidance and resolutions.

You will analyze client needs, document technical requirements, escalates when needed, and support on-site visits. Strong communication and problem-solving are essential in this role.