Strategic Technical Advisor & Cloud Optimization Leader

Amazon; City Of London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Amazon Web Services is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor for customers ranging from startups to large enterprises. You will help craft and execute strategies to maximize adoption and value across Compute, Storage, Databases, and more, acting as the customer voice and ensuring environments stay healthy.

You’ll collaborate with Solutions Architects and Sales Account Managers, travel as needed (about 10%), and guide customers through incidents,

Qualifications

• Experience with troubleshooting across three of: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development.
• Experience in technical engineering.

Responsibilities

• You’ll advise on solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

Skills

Operational troubleshooting

Technical engineering

Job description

Amazon Web Services is seeking a Technical Account Manager (TAM) to serve as the principal technical advisor for customers ranging from startups to large enterprises. You will help craft and execute strategies to maximize adoption and value across Compute, Storage, Databases, and more, acting as the customer voice and ensuring environments stay healthy.

You’ll collaborate with Solutions Architects and Sales Account Managers, travel as needed (about 10%), and guide customers through incidents,