Strategic Technical Account Manager – Networking

Vorboss; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Employee Share Plan

Company pension scheme

Bonus scheme

25 days of annual leave

Private Healthcare

Life assurance

Income Protection

Spill mental health support

Cycle to work scheme

Half price gym memberships

Free eye test

Travel loan

Hastee salary app

Job summary

Vorboss seeks a Technical Account Manager in London to be the trusted technical advisor for a portfolio of customers. You’ll maximise connectivity, managed IT and cybersecurity services, align with business objectives, and drive product adoption across sales, solutions, engineering and service delivery teams.

You’ll build deep customer understandings, provide proactive guidance, manage risks, and identify opportunities for expanded Vorboss products, ensuring measurable business outcomes and

Qualifications

• Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer-facing technical role.
• Strong understanding of networking, telecommunications, managed IT or cybersecurity.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong stakeholder management, planning and problem-solving skills.
• A collaborative approach with the ability to work effectively across technical and commercial teams.
• Commercial awareness and a customer-first mindset.

Responsibilities

• Develop a detailed understanding of customers' technical environments, infrastructure and business objectives.
• Act as the trusted technical advisor for your customers, providing guidance on best practice, product capabilities and technical roadmaps.
• Recommend solutions that improve performance, resilience, scalability and security.
• Develop and maintain Technical Success Plans aligned with customer objectives.
• Drive the adoption and optimisation of Vorboss products and services, supporting customers through upgrades, migrations, integrations and ongoing service improvements.
• Help customers achieve measurable technical and operational outcomes by providing proactive guidance throughout the customer lifecycle.
• Identify technical risks early and work with internal teams to develop mitigation plans.
• Support discussions around resilience, disaster recovery, business continuity and security, engaging specialist colleagues where appropriate.
• Collaborate with Sales, Solutions, Engineering, Service Delivery and Customer Support to deliver successful customer outcomes.
• Introduce internal technical specialists where additional expertise is required to support customer success.
• Capture customer feedback and communicate insights to help shape future product and service improvements.
• Identify opportunities where additional Vorboss products and services can deliver value, supporting customer renewals and long‑term account growth.

Skills

Technical account mgmt

Networking & security

Communication

Stakeholder mgmt

Cross-functional teamwork

Commercial awareness

Job description

Vorboss seeks a Technical Account Manager in London to be the trusted technical advisor for a portfolio of customers. You’ll maximise connectivity, managed IT and cybersecurity services, align with business objectives, and drive product adoption across sales, solutions, engineering and service delivery teams.

You’ll build deep customer understandings, provide proactive guidance, manage risks, and identify opportunities for expanded Vorboss products, ensuring measurable business outcomes and