Technical Account Manager

Comoro Ltd.; Chippenham; Hybrid; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Comoro Ltd. is seeking a Technical Account Manager to act as a trusted technical partner for Corporate, Enterprise and Public Sector customers across London and the UK. You will align connectivity, managed IT and cybersecurity offerings with customer goals and drive adoption and value.

You will work with Sales, Solutions, Engineering and Service Delivery to deliver joined‑up customer success, manage stakeholders and uncover opportunities for growth in a hybrid London role.

Qualifications

• Experience in a Technical Account Manager or similar customer‑facing technical role.
• Strong understanding of networking, telecommunications, managed IT or cybersecurity.
• Excellent communication skills for technical and non‑technical audiences.
• Strong stakeholder management, planning and problem‑solving abilities.
• Collaborative approach across technical and commercial teams.

Responsibilities

• Build deep understanding of each customer’s technical environment, goals and landscape.
• Act as trusted technical advisor, guiding on best practices and product capabilities.
• Create and maintain Technical Success Plans to drive adoption and service improvements.
• Recommend solutions to improve performance, resilience and security with measurable outcomes.
• Identify risks early and coordinate mitigation for continuity and security.

Skills

Technical account management

Networking

Communication

Stakeholder management

Cloud platforms

Cybersecurity

Certifications

Job description

Our client is at the forefront of cutting edge fibre networks and managed services in the UK.

Salary £60k to £65k Basic. Double OTC and Benefits

Role type Permanent

Location London/Hybrid

Our client is a leading provider of Fibre connectivity and Managed IT Services, supporting businesses across London and the wider UK market.

In this Technical Account Manager role, you will act as a trusted technical partner to a portfolio of Corporate, Enterprise and Public Sector customers, ensuring they gain maximum value from connectivity, managed IT and cybersecurity solutions.

You will build a strong understanding of each customer’s technical landscape and business priorities, offering proactive advice and support throughout the customer journey. By working closely with Sales, Solutions, Engineering and Service Delivery teams, you will help increase product adoption, reduce technical risk and deliver clear, measurable outcomes.

Sitting at the intersection of commercial and technical teams, this position combines hands‑on technical knowledge with strong relationship management, helping to strengthen long‑term customer partnerships and uncover further opportunities for value.

Key responsibilities:

• Build a deep understanding of each customer’s technical environment, infrastructure and business goals.
• Act as a trusted technical advisor, guiding customers on best practice, product capability and future roadmaps.
• Create and maintain Technical Success Plans that drive adoption, optimisation, upgrades, migrations and service improvement.
• Recommend solutions that improve performance, resilience, scalability, security and measurable customer outcomes.
• Spot technical risks early and coordinate mitigation plans, including disaster recovery, continuity and security input where needed.
• Work closely with Sales, Solutions, Engineering, Service Delivery, Support and technical specialists to deliver joined‑up customer success.
• Capture customer feedback and identify value‑led opportunities that support renewals, product improvements and long‑term account growth.

Your Skills and Experience

• Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer‑facing technical role.
• Strong understanding of networking, telecommunications, managed IT or cybersecurity.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non‑technical audiences.
• Strong stakeholder management, planning and problem‑solving skills.
• A collaborative approach with the ability to work effectively across technical and commercial teams.
• Commercial awareness and a customer‑first mindset.
• Knowledge of cloud platforms, networking technologies or cybersecurity solutions.
• Relevant technical or industry certifications.