Strategic Technical Account Manager - Networking & Security

Vorboss Limited; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Employee Share Plan

Pension scheme

25 days annual leave

Spill mental health support

Cycle to work

Gym membership discount

Eye test

Hastee app

Job summary

Vorboss, London-based provider of fibre connectivity and managed services, is seeking a Technical Account Manager to act as the trusted technical advisor for a portfolio of customers. You will maximise value from connectivity, managed IT and cybersecurity services and work with Sales, Solutions, Engineering and Service Delivery to align on objectives.

You will develop understanding of each customer's environment, guide product adoption, reduce risk and help customers achieve measurable business

Qualifications

• Experience in a Technical Account Manager or similar role.
• Strong understanding of networking, telecommunications, managed IT or cybersecurity.
• Excellent communication skills for technical and non-technical audiences.
• Strong stakeholder management, planning and problem-solvingskills.
• Collaborative approach across technical and commercial teams.
• Customer-first mindset and service orientation.
• Experience within telecommunications, managed services or enterprise IT.

Responsibilities

• Develop a detailed understanding of customers' technical environments, infrastructure and objectives.
• Act as the trusted technical advisor for customers, providing guidance on best practice, product capabilities and technical roadmaps.
• Recommend solutions that improve performance, resilience, scalability and security.
• Develop and maintain Technical Success Plans aligned with customer objectives.
• Drive adoption and optimisation of Vorboss products and services, supporting upgrades, migrations, integrations and ongoing service improvements.
• Help customers achieve measurable technical and operational outcomes throughout the lifecycle.
• Identify technical risks early and work with internal teams to develop mitigation plans.
• Support discussions around resilience, disaster recovery, business continuity and security with specialist input.
• Collaborate with Sales, Solutions, Engineering, Service Delivery and Customer Support to deliver outcomes.
• Introduce internal technical specialists when required to support customer success.
• Capture customer feedback and communicate insights to shape product and service improvements.
• Identify opportunities to deliver additional Vorboss products and services for renewals and growth.

Skills

Technical account mgmt

Networking

Telecommunications

Cybersecurity

Communication

Stakeholder management

Job description

Vorboss, London-based provider of fibre connectivity and managed services, is seeking a Technical Account Manager to act as the trusted technical advisor for a portfolio of customers. You will maximise value from connectivity, managed IT and cybersecurity services and work with Sales, Solutions, Engineering and Service Delivery to align on objectives.

You will develop understanding of each customer's environment, guide product adoption, reduce risk and help customers achieve measurable business